Jay J.
Terrible customer service
The item I ordered says was in stock and was shipping after a few days I had to contact eliteautogear to find out where my item was it was then I was informed it’s out of stock meanwhile on the website it still showed in stock then had the run around for a few more days as to which color item I wanted and after I decided i was told it was gonna ship out tomorrow which it wasn’t it was shipped out days later
Response from EliteautogearJul 27, 2026
Hello Jay, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced with your order. We understand how disappointing it is to place an order for an item listed as available, only to encounter inventory delays and inconsistent shipping updates. That is not the experience we strive to provide. While we do our best to keep our inventory accurate, there are occasions when stock levels change unexpectedly, and we regret the lack of timely communication throughout the process. Your feedback has been shared with our team as we continue working to improve our inventory accuracy and order communication. We truly appreciate your patience and the opportunity to learn from this experience. If there is anything further we can do to assist you, please don't hesitate to contact us directly. We value your business and hope to have the opportunity to provide you with a much better experience in the future. Best regards, Elite Auto Gear Customer Support