ElitearomazReviews of elitearomaz.com

To the Customer Service Department Élite Aromaz 14/05/2025 Subject: Complaint Regarding Undelivered Order (R263918579) Dear Sir/Madam, I am writing to express my dissatisfaction regarding an order I placed with your company, which I have yet to receive. Despite several attempts to contact you, I have not received any clear response or resolution. I hereby formally request that you either immediately ship the pending order or refund the full amount paid. If I do not receive a response and a solution within 72 hours, I will be forced to file a formal complaint with the relevant authorities and consumer protection agencies. I appreciate your prompt attention to this matter.

Don’t use this company, they are scamming like there’s no tomorrow, pure violations

Ordered two fragrances which were supposedly in stock, got the dispatch email but the item was never handed/collected by Royal Mail. No updates for several days. They do not answer customer queries despite trying their email/instagram/whatsapp. Nonexistent customer service. If they don’t respond soon will have to file a chargeback via my bank. AVOID!!

I placed an order for a bottle of perfume from Elite Aromaz nearly three weeks ago. The website stated 2–3 day shipping, yet I still haven’t received my order. Despite sending four emails, two WhatsApp messages, and messages on Instagram and TikTok, I’ve had zero response. This lack of communication is completely unacceptable. What’s worse is that I’ve since had to report the transaction to my bank as fraudulent — not because of the cost, but because of the complete absence of transparency and support. From what I’ve seen, I’m far from the only one. It appears the company accepted far more orders than they could fulfil — likely knowing they didn’t have the stock. Had they simply communicated delays or stock issues, I’d have understood. Instead, they’ve left customers in the dark. It's baffling how a brand would jeopardise their entire reputation over one product and one poor decision. This was my first order, and it will absolutely be my last. Avoid.

Don’t order from this company it’s obviously not trading but happy to take your money! Ordered an aftershave which has never arrived. Unable to contact by telephone what app or email, other recent review are probably fake!

Worst website to shop your perfumes from. Placed order on 30th march i understand it was a preorder however it mentioned the delivery in 2-3 days. Worst kinda customer service they never reply. Absolute scammers.