Elevate PayElevate Pay is empowering remote professionals and freelancers in emerging markets with access to USD banking. Our fintech platform offers a secure, transparent, and easy-to-use solution for receiving, sending, and saving money for remote professionals.
Elevate Pay (elevatepay.co) has 95 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Banking & Money · Woodland Hills, California
Excellent
Banking & Money · San Francisco, California
Excellent
Banking & Money · Beverly Hills, California
Excellent
Banking & Money · San Francisco, California
Excellent
Showing 28 reviews with 1 star · Clear filters
Joseph G.
They steal your data only, Scam
Response from Elevate PaySep 18, 2024
Hello Joseph, Thank you for sharing your concerns. We take data security very seriously and adhere to strict protocols to protect our users’ information. Our goal is to provide a safe and reliable service. If you have specific issues, we’d love to address them directly—please feel free to reach out to our support team at [email protected] for assistance! Best regards, Elevate Pay Team.
Livorsise
so honestly they're just collecting our information and after providing all information they will simply reject the application. seems like they can't handle a large number of users but don't why they 're running ads to attract users to register on their app i did register and and provide all the docus that confirmed by their agent itself are perfectly correct and alighn with the needs but they rejected the request and many others are facing the same issue if you can't manage users dont collect their person info as we can claer notice you can't manage things like a profession company. .
Response from Elevate PaySep 18, 2024
Hello, Thank you for your feedback and for sharing your experience. We understand your concerns and want to assure you that our application review process is based on specific criteria that are publicly available. While we strive to accommodate as many applicants as possible, there are instances where we must adhere to our established requirements. We appreciate your understanding and encourage you to reach out to our support team if you have any further questions or need clarification. Your input helps us improve! Best regards, Elevate Pay Team.
Steve D.
I transferred a payment of $7000 from my US Business account to elevate pay account, and right after that I transferred a payment of $925 from the same account to the same beneficiary i.e Elevate pay. The initially said that there is a beneficiary mismatch and that is why the payment is on hold but I provided them with a screenshot as well that there is no mistake in the information as if there was why would I be able to receive $925 from the same account to the same beneficiary i.e Elevate Pay account. Now they are holding the payment for the past 3 days and providing the worst customer support experience that can ever be provide, The payment was for my marketing budget and right now all my business operations are on hold just because of there negligence. I recommend you all not to use elevate pay for any large amounts I PROVIDED THEM EACH AND EVERY AVAILABLE DOCUMENTATION AND NOW THEY ARE JUST CONTINUING WITH ASKING FOR FURTHER EVIDENCES OF MY MONTHLY REVENUE, HOW I OPERATE BUSINESS AND HOW I RECEIVE CLIENTS EVEN THE PAYMENT THAT I HAVE TRANSFERRED HAS NOTHING TO DO WITH THAT. THEY ARE JUST ASKING FURTHER AND FURTHER QUESTIONS JUST TO HOLD THE PAYMENT AND AREN"T EVEN REFUNDING IT BACK TO THE SAME ACOUNT.
Response from Elevate PayAug 9, 2024
Dear Muhammad, Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how critical timely transactions are for your business, and we regret that our service did not meet your expectations in this instance. We want to assure you that we took your issue very seriously and conducted a thorough review. We have resolved the matter and released the funds to your account. Please note that our protocols for holding and reviewing transactions are in place to ensure the security and integrity of our service and to prevent any suspicious or unauthorized activity. We understand that the additional documentation requests may have felt excessive, but they are necessary to comply with our compliance and fraud prevention policies. Our goal is to protect both our customers and our platform from potential misuse. If you have any further questions or need additional assistance, please get in touch with us directly at [email protected]. We are here to support you and address any concerns you may have. We appreciate your understanding, and we hope to have the opportunity to serve you better in the future. Best regards, ElevatePay Team
Tauhid
Bad Customer Service and Onboarding is not smooth at all! They will reject you without giving you any information!I mailed them about the the rejection they said they can't help you why you were rejected or can't give any other information! I have submitted everything that of asked for exactly as they required. I have other services like payoneer which onboarding is very good but they have higher service charger that's why i thought of switching. I mailed them about rejection and what to do next or what was wrong in registration they said create new account with new mail and phone and try again! You can not re submit your application! which is absurd!
Response from Elevate PayAug 10, 2024
Dear Tauhid, Thank you for sharing your feedback. We apologize for the frustration you've experienced with our onboarding process and customer service. Please be assured that any account rejections are based on specific criteria we continually refine and address in our requirements. We understand the importance of receiving clear feedback and are working to improve our communication. To assist you further, we recommend submitting a new application with a different email and phone number. This process helps us ensure all information is reviewed accurately. If you have any questions or need further assistance, please get in touch with us at [email protected]. We are committed to improving our service and appreciate your patience. Thank you for being so understanding. Best regards, Elevate Pay Team
Imran S.
I have been using Elevate Pay since it launched, and I feel compelled to leave an honest review, especially for the Bangladeshi community. My experience with this platform has been increasingly frustrating, and I believe it’s important to highlight these issues to prevent others from being potentially scammed. Firstly, every time I or others raise legitimate concerns, particularly regarding withdrawals and incentives, our comments are ignored by the admin( i am not disclosing the name for now). from Bangladesh. Instead of addressing our issues, he simply deletes our comments from social platforms. This behavior is a major red flag and suggests that the platform might be a scam. Recently, I noticed someone commented on the community group on Facebook about the same issue I was facing. After checking my statement from the banking app, I noticed the same problem. When we make withdrawals from USD to BDT, the money comes to our bank accounts as local transfers from banks like Pubali Bank and National Bank, rather than as remittance. This is highly suspicious because these banks are not known for handling remittance. This discrepancy raises serious questions about the platform’s transparency and legitimacy. Customer support is virtually non-existent. Attempts to get clarification or support are met with silence or deletion of comments. This lack of communication and support is unacceptable and highly unprofessional. While the platform may have worked well initially, these issues cannot be ignored. I urge others to be cautious and think twice before using Elevate Pay. The fact that such basic and critical issues are being mishandled suggests that this is not a real company. Elevate Pay, please address these concerns transparently and provide proper answers. Until then, I cannot recommend this platform to anyone. Thanks! Update: They are once again misleading people. Before writing this review, I contacted the bank, and they confirmed that the amount had not been received as remittance. When I raised the issue with Elevate Pay's support team, they initially told me to wait while they investigated. They followed up with a few messages but ultimately never provided a solution. In the end, they just disappeared without resolving the issue. The support team is extremely unprofessional. They only seem to take action when they receive negative reviews, which is a major red flag and highlights their lack of professionalism. Additionally, I didn’t receive my incentive for my last few transactions. When I raised this issue with support, they claimed they were investigating, but months have passed, and I still haven’t received any response or resolution. Therefore, I do not recommend using their service.
Response from Elevate PayAug 6, 2024
Dear Imran, Thank you for bringing this to our attention. We appreciate your patience as we work to improve our service. - Please note that we have checked the issue from our side, and we can confirm that if you see the funds coming in as EFT, they will be reflected in your remittance certificate. Your bank has more detailed information about each transfer, even if it may not be explicitly listed in your transaction details. - For further information and assistance, we recommend contacting your bank and confirming that they can identify these transactions as remittances. This will ensure that all your transactions are accurately recorded and reported. - We are always trying to provide exceptional customer support to respond to all your queries and answer all your questions 24/7. Hence, we advise you if you need any assistance, please get in touch with us at [email protected] Thank you again for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you. Best, Team Elevate Pay
Shoaib N.
I recently applied for an account with Elevate Pay and have been deeply disappointed by their lack of communication and customer support. Despite submitting all required information and documents, I received no response or updates on my application status. Attempts to contact their customer support through email and the limited online channels proved fruitless. Emails went unanswered, and the lack of a direct phone number or live chat option made it impossible to get timely assistance. This complete lack of communication is unacceptable for a financial service provider. I am now left uncertain about the status of my application and have serious concerns about the company's reliability. For a company that claims to offer a seamless financial experience, their lack of basic customer support is a major red flag. I cannot recommend Elevate Pay until they significantly improve their communication and responsiveness to customer inquiries.
Response from Elevate PayAug 10, 2024
Dear Shoaib, Thank you for bringing your concerns to our attention. We are truly sorry to hear about the difficulties you’ve experienced with our customer service and the lack of communication regarding your application. Please accept our sincere apologies for any frustration this may have caused. We strive to provide timely and practical support to all our customers, and it is clear that we fell short in your case. We have tried to identify your email and application to address your concerns, but unfortunately, we could not locate your specific details. To ensure that we can effectively assist you, please feel free to reach out to us directly at [email protected]. We are committed to resolving your issue and improving our communication processes. Thank you for your patience and understanding. Best regards, Elevate Pay Team
Barry F.
They are just here to steal User KYC information. They never accept any identity verification document or activate any account they want to steal your Data. and the worst scenario is their customer service, Some auto bot replying of my emails with the same messages again and again, and No solutions there, Complete SCAM Guys 🤬
Response from Elevate PayAug 10, 2024
Dear Barry, Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced and understand your concerns regarding our identity verification process. Please be assured that our company takes compliance and security very seriously. We have strict protocols to protect your data and handle all customer information carefully. Our procedures are designed to meet regulatory requirements and to safeguard your privacy. We also want to clarify that we do not use automated bots to respond to inquiries. Our support team is dedicated to providing personalized assistance, and we regret if any of our responses seemed repetitive or unhelpful. We recommend reapplying using new credentials, such as a different email address and phone number, to assist you further. If you need any help with this process or have additional questions, please get in touch with us directly at [email protected]. We are here to assist you and resolve any issues you might face. Thank you for your understanding and patience. Best regards, Elevate Pay Team
LicensedSoft
Worst service ever 😡🤬👎. They banned my account without any reason. They don't accept business payments. This is the worst platform I had ever used. They didn't refund my balance. They send me mail that they will ban my account soon without any specific reason. I contact them and provide them with all proof and resources. They removed my account. After that, I tried to contact them through Whatsapp group and told the admin whole story. He didn't replied to me and banned me from Whatsapp as well. After doing this all, They also removed me from their group. I'm very disappointed by their service & behaviour. I never recommend it to anyone out there.
Response from Elevate PayAug 9, 2024
Dear Mohsin, Thank you for your feedback. We sincerely apologize for the frustration and disappointment you've experienced. Having your account offboarded can be upsetting, and we regret that our service did not meet your expectations. Please be assured that the decision to offboard your account was made in strict adherence to our compliance policies. Our team conducted a thorough review, and the action taken aligned with our regulatory requirements. We understand this complicated situation and appreciate your effort in providing additional information. Regarding your account balance, we want to clarify that the remaining funds were transferred to your account before the offboarding process was completed. If you still wish to use ElevatePay, you can reapply using new credentials (email and phone number). We are here to support you and ensure a smoother experience moving forward. Please don't hesitate to contact us at [email protected] for further assistance and a smoother application process. Thank you for being so understanding, and we hope to have the opportunity to assist you again. Best regards, ElevatePay Team