Mary B.
Do **NOT** use this company
Do **NOT** use this company. They’ll tell you one thing in the morning, then completely yank it away by the afternoon—suddenly claiming they can’t deliver what they explicitly promised. It’s infuriating. What makes it worse is that you can do *everything* they ask—respond instantly, provide every document, jump through every hoop—and they’ll still turn around and blame you for their own failures. The goalposts keep moving, the communication is inconsistent, and accountability is nonexistent. Save yourself the wasted time, stress, and disruption. This company will string you along and then leave you hanging when it matters most. You deserve far better than this level of incompetence and disregard. **As follow up to what they said: the person I was working told me in the morning she could submit everything to get this done for me. And then 7.5 hours later she wrote back saying it was not possible. That is deplorable customer service - to get someone's hopes and then pull the rug out! My recommendation stands - SAVE YOURSELF! Save yourself work, time and major stress!
Response from Elephant EnergyMay 22, 2026
Hi Mary, thank you for sharing your feedback. We sincerely apologize for the stress and frustration this experience caused. Our goal is always to help homeowners electrify as affordably as possible, and we genuinely hate it when a customer misses out on a rebate opportunity. To provide some context for others reading, the HEAR rebate program is an external, state-funded initiative with extremely high demand and strict documentation requirements. Because these funds are limited and distributed on a first-come, first-served basis, the "goalposts" are unfortunately set by the state, not by us. Our team worked urgently to help you meet the deadline, but these applications require a 100% complete technical data set—including geotagged photos, electrical panel assessments, and a Manual J load calculation—before they can be submitted. In this case, despite everyone's best efforts to gather the necessary information quickly, the program funds were fully committed before the final technical requirements could be verified. We were trying to get you to the finish line, and we’re sorry that the program's expiration cut that journey short. We would still love to help you find a path forward. As our team mentioned, there may still be opportunities through the multifamily dwelling program or our bulk buy pricing to help offset costs. Please reach out to us directly if you’d like to explore these alternatives. We’d value the chance to make this right.