Patrick
Refuses to honor their own return policy – misleading business
I purchased a product for $37.88 from elegranitl.com. The item arrived but I wanted to return it – exactly as stated in their own return policy (returns within 45 days). Instead of accepting the return, they refused to provide a return address and only offered me $3, later $6, then $9 “compensation.” Finally, they wrote that a refund is “not acceptable according to our rules.” This is completely unacceptable and misleading. The product is still unused and in original packaging, so there is no reason for them to deny the return. This company appears to be a dropshipping store operating from China, while presenting itself with a Florida address. Be very careful – they do not respect their own written policies.

