Maria
The bag is ok
The bag is ok, it’s missing a strap, and I never got the surprise valentine gift… I feel for the amount that I paid, the quality could be much better… I’m very hesitant from ordering from them again…a good thing the bag did arrive fast! The company promptly contacted me and apologized for the inconvenience, apparently I’m the one that misunderstood the picture and the details description… and are going to send me the thin belt and my valentine surprise…
Response from ElegousFeb 22, 2025
Hi dear, we sincerely apologize for the issues you’ve experienced. We’ve reached out via SMS and are ready to assist you in resolving the missing strap and Valentine’s gift. Your feedback on the quality is important to us, and we’ll ensure improvements are made. We hope to regain your trust in our service.