Em J.
Looks nice; Not leather
This bag isn’t real leather as stated - it’s vinyl plastic and the handle broke after 2 weeks use. It looks great but isn’t worth the $300 price. Customer service was great but I learned my lesson.
Response from ElegousJun 16, 2025
Hi Ms. Em Jarvis, I'm very sorry to hear about the issue with the bag handle and that the item didn’t meet your expectations. This is definitely not the experience we want our customers to have, and We’d love the opportunity to make it right for you. If you're open to it, I’d be happy to look into a resolution. Could you please provide the email address or phone number you used to place the order? Or feel free to reach out to us directly via text at (209) 330-8688 or email [email protected] - we’ll do our best to assist. Looking forward to hearing from you soon.