Tim B.
Lost $1600 from bad bank decision after…
Lost $1600 from bad bank decision after providing tracking #, signed for, 3rd party FFL transfer and Atf Ntn #, 3rd party verified person via license, provided 4473 transfer along with signature page. Customer filed did not recieve product several days after he transferred items at dealer. BBBOOOOGGGGUUUUSSS. NOT RECOMMENDED
Response from Electronic Transfer, Inc.Feb 27, 2025
Hey Tim, Our team worked with you on the chargeback, and we also disagreed with the bank's decision. Joe Petretee, one of the senior sales Executives spent hours with you fighting the bank's decision on the chargeback, if ETI could have made the ruling on the Chargeback we would have ruled in your favor, unfortunately, that is not how chargebacks work. We apologize about your experience with the EPX Escalation Team with North American Bancard. ETI did reimburse $250 to cover the chargeback Fees and all profit made from the sales in an effort to do what was right. We feel our customer service is number 1 in the industry as no other processor would reimburse chargeback fees or spend hours fighting on your behalf. We hope you reconsider the 1-star review under our Trust Pilot account. Would you consider the review going directly to North/EPX and/or Signature Payments instead?