Michael I.
Trial subscription canceled during the trial period - No refund
On February 4, 2026, I installed Cloudmounter as a 7-day trial version. After realizing on the same day that the software was not compatible with iCloud, I canceled the trial and deleted the software. Nevertheless, Paddle (a payment service provider) debited the amount of US$29.99 from my PayPal account on February 11. PayPal refuses to refund the money and claims that it is not responsible. I have now written to PayPal, pointing out the legal situation, and hope to get my money back. Electronic.US is not responding to emails! UPDATE: On March 7, at 8:23 a.m., I wrote another email to electronic.us and received a support ticket number (274292), but I have not heard anything since. SECOND UPDATE: On March 11, one month after I complained and after I wrote a letter to PayPal AND left a negative review here, the company refunded my money. The reason given for the delay was: Quote: "We were unable to process the refund earlier because the refund request was sent to our Sales Department rather than Customer Support. “