Electric Tobacconist® USAReviews of electrictobacconist.com

Response from Electric Tobacconist® USAMay 18, 2021

Hi Linda, Thank you for being a great customer and for recommending us to others. I see that your order was fully refunded and in fact it arrived the day after the refund was issued. I hope that this at least shows that when things don't quite go to plan, we are an honest retailer who will never shy away from issues like this. Our shipping has vastly improved since the early teething problems we experienced with our new carrier, so we hope you'll find it in yourself to use us again. All the best, Louis ET Team

Response from Electric Tobacconist® USAMay 17, 2021

Hi Derrick, I am sorry for the frustration caused. I see your order arrived on the 6th May (onme day after our shipping estimate window). Sorry it was late. Regarding our shipper, I am not sure if you're aware, but under the PACT Act (or for reasons related to it), USPS, UPS & Fedex no longer carry vape products. USPS has slightly extended its carrying of these products but will stop imminently. For this reason, we are in an uncertain period where we're shipping some products USPS and some via OneLive (new shipper). We did not choose this to happen and it certainly wasn't for cost saving reasons. Thank you for your feedback and we hope you will give us another chance, Louis ET Team

Response from Electric Tobacconist® USASep 18, 2020

Thank you for contacting the Electric Tobacconist. As a courtesy, we do preemptively credit our customers for faulty products on the first occasion. However, it is our company policy to get the malfunctioning material back at our facility for any instances thereafter. We have sent you a return label on multiple occasions. We are very sorry for any inconvenience caused - we can confirm that you will be credited in full/sent replacements for any defective item returned.

Response from Electric Tobacconist® USASep 15, 2020

We are very sorry that your order arrived in this manner. Please reach out to our customer care team so that we are able to come to a resolution for you. Additionally, we ask that you do not throw away any malfunctioning item as you may be asked to return it. We will be on the lookout for your email so that we can get this rectified for you!

Response from Electric Tobacconist® USASep 15, 2020

We are very sorry for this lack of communication! We are committed to responding to every inquiry that we receive. If yours has not been responded to, please try to contact us again using the Help Desk feature. Alternatively, you can email us directly at [email protected]. We will be on the lookout for your message so that we can be of assistance!

Response from Electric Tobacconist® USASep 15, 2020

We are very sorry that you are experiencing this confusion. It looks like you have been credited for this inconvenience - please place another order at your leisure. If you run into any further issues please contact us and we would be more than happy to resolve them for you!

Response from Electric Tobacconist® USASep 2, 2020

Thank you for contacting the Electric Tobacconist. We are very sorry that you were not satisfied with your order. In the future, if you have any issues with any product please save it and reach out to our customer support team so we can find a resolution for you!

Response from Electric Tobacconist® USASep 1, 2020

Thank you for contacting the Electric Tobacconist. If you have placed an order that you do not wish to receive, please write 'RETURN TO SENDER' on the shipping label once it is delivered, put it in your outgoing mailbox, and this package will return to us at no additional charge. Once we have received it back at our facility, we will send you a confirmation email stating that we have refunded your original payment method.