Electric Tobacconist® USA Reviews | Read Customer Reviews of electrictobacconist.com

Electric Tobacconist® USAReviews of electrictobacconist.com

3.9332 reviews
Smoking & Tobacco
Boulder, Colorado

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Electric Tobacconist® USA

About Electric Tobacconist® USA

The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.

Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: electrictobacconist.com
Website: electrictobacconist.com
Category: Smoking & Tobacco
Location: Boulder, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Electric Tobacconist® USA reviews

Showing 67 reviews with 1 star · Clear filters

Dale H.
Nov 9, 2022
I Am Not Fond Of $100 Mysteries
Absolutely no information given on who is supposedly trying to deliver my paid order, making it impossible to gain receipt. Help Desk isn't really help, nor a desk -- only email. If package becomes "lost", customers are supposed to wait 40 days for such classification. Company is in desperate need of better communication including phone support, considering the average cost of orders placed. If this level of customer service continues, I will have to sincerely rethink my decision to shop here.
Response from Electric Tobacconist® USANov 10, 2022
Hi Dale, we appreciate your taking the time to reach out and would be more than happy to provide assistance where possible. Looking at your tracking information, it seems as though your package is currently out for delivery. If you find any difficulties obtaining your purchase, please do not hesitate to reach out to our team via the HelpDesk on our website. Unfortunately, we do not run a phone support or advice line. We need to be able to log all issues via email so we can keep complete records of everything. We are sorry for any inconvenience, however, this does tie in with our compliance and insurance standards. -Britt, Customer Care
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Rafael Z.
Oct 29, 2022
Not able to order Phix original tobacco…
Not able to order Phix original tobacco pods. Tried many times and kept getting messages saying it was fixed and to try again. Still not successful. I think they owe me free pods for all my troubles!
Response from Electric Tobacconist® USANov 4, 2022
Hi Rafael, we are very sorry for the inconvenience this situation has caused you. I have looked at the interaction you have had with our team and we are very happy to hear that you were able to successfully place your order. We have also given you a discount code for your troubles. Thank you for your business and for your patience in this situation. Please let us know if we are able to answer any future inquiries. -Britt, Customer Care
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linda I.
Aug 1, 2022
Very incredibly disappointed with this…
Very incredibly disappointed with this company electric tobaccoist I had two orders with them. First one it was over a month and never received my order final was told I would get a credit and now my credit after a week is still not available. My second order it’s been over a month and still nothing. Also they have told me over the month that they can confirm my order was on my way to my location so they also lied all month because it didn’t show up and last in June 2022 they shipped two orders the UPS But the they tell you they can’t ship this way because the Pact act. file:///var
Response from Electric Tobacconist® USAAug 5, 2022
Hi Linda, I can confirm that both of the orders that did not reach you have been already been refunded. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible.
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Kari H.
Jun 24, 2022
I got no response
I got no response
Response from Electric Tobacconist® USAJun 24, 2022
It looks as though our email went out to you on Thursday, June 23 2022 at 4:55 PM detailing our JUUL selection. Without a response from you, the ticket was closed and a resolved email was sent out.
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Mohammed Y.
Jun 10, 2022
Not happy with the support
Not happy with the support. Vaporesso renova zero has some serious problems.
Response from Electric Tobacconist® USAJun 10, 2022
Hi Mohammed, unfortunately, we were unable to offer you full store credit for your device as it was 6 months outside of its warranty period. I am very sorry that we could not be of further assistance.
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GEORGE K.
May 13, 2022
Apparently you need to read the message
Apparently, you did not read the contents of the message! If you want the vaps back, I need a postage Paid return label - I have NO intention to pay for the merchandise. George Knapstein, Trustee for Robert Grothe Revokable Trust
Response from Electric Tobacconist® USAMay 13, 2022
George, in our response to the email you sent in, we provided a return label for you to return the merchandise. Additionally, this order has already been paid for, so upon the return of the items, we will be able to issue a refund to the original payment method.
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Genet F.
Apr 27, 2022
You offered me a $10 rebate if I take a…
You offered me a $10 rebate if I take a photo of my receipt and send it to you which I did and you approved it which was from a local merchant. To be paid to a PayPal or Venmo account. You are liars. You tell me that I will not get the $10….🤬🤬🤬
Response from Electric Tobacconist® USAApr 29, 2022
Hi Genet, I can confirm that we do not offer rebates of this manner in any situation. Additionally, as we are only an online retailer of vaping products, we do not have any direct communication with any local merchants. It is possible that what you refer to is from a manufacturer, in which case, we would recommend reaching out to them for further information.
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Schamae O.
Apr 19, 2022
I think it’s sucks in order to get a…
I think it’s sucks in order to get a vape pen that was sent to you that doesn’t work replaced you have to spend another minimum $50. Shipping a replacement was never offered as a option and since my review my re-order is now delayed???
Response from Electric Tobacconist® USAApr 22, 2022
Hi Schamae, looking at your interactions with the team, it seems as though store credit was offered for your disposable. While we do not cover the shipping cost of orders placed with ewallet credit, had you wanted this disposable reshipped to you at no cost, we would have done so upon request. I have followed up with you via email to rectify this situation.
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