Electric Tobacconist® USAReviews of electrictobacconist.com

Electric Tobaconnist USA is a scam! They don't have a real delivery process in place so don't believe the initial email you will receive once your order is placed and they have your money. You will NEVER receive a separate email from CCSHIP, you will NEVER receive your order, and after you wait a month and start inquiring you will receive some bogus, made-up information about their carrier's attempts to deliver that were unsuccessful. On the bogus information they finally sent me, their "carrier" attempted delivery at 7:02 a.m. on a Sunday to a business address. What?! Who, in their right mind, would attempt a delivery at 7:00 a.m. on a Sunday?! Even if I'd used my residential address for delivery, there is no way that I would expect or receive a delivery at that time on a Sunday! Are you kidding me? Another bogus attempt was attempted at 3:55 p.m. on a weekday - I believe it was a Tuesday. Supposedly the carrier could not get into the business office that, by the way, was open until 6:00 p.m. that day, an office that is open to the public, that anyone in the city could walk into freely. Don't order from the bogus business if you value your money. I have already cancelled the card I used to place my order. I don't trust this "company" with the personal information they already have. My order was placed on January 24th and I have received nothing that I've paid for. Update: I just checked the BBB website and they seem to have complaint after complaint for the very same reason as mine. I wish that I'd seen this before they got my money and my personal information.

This shop just doesn't care about getting orders out of the door and using a suitable shipper. They says they can't ship USPS which is wrong! They must be using some shipper that has a fleet of two bikes to save a couple bucks. You would think that places who sell nicotine products online would prioritize shipping. This shop seems to put it at the bottom of the list.

Whenever I have ordered Blu pods from other companies I have had a quick response and immediate tracking info. I have had no success in my attempts to contact electric tobacconist by phone or email I have always received the package in 4 days I paid over $200 for my order! I am a senior on a limited income. I want a full refund!!

In response to your response. It appears it was delivered, but not to me. I live alone and do not recognize the scribbled signature. I checked with my neighbors. Again, I am out $220 with no product. Unacceptable and I would not recommend your company to anyone.

Item not delivered. Delivery company states unable to deliver because we were not home, completely untrue and we have a camera showing no one ever attempted to deliver. Canned response from customer service stating I have to wait 40 days. Avoid this place, shop local.

Absolutely terrible shipping! After three weeks from the original order, I'm still waiting. According to their tracking, the delivery has been at the 'last mile carrier' for a week. If it is the 'last mile', they could have walked it here in way less time. They won't even chase after it until the order is forty days late! There are plenty of other vape vendors out there with way more reliable shipping, usually less than a week. I'd recommend using one of them. I can only guess that Electric Tobacconist's rating is as high as it is because they pay for positive ratings. I stand by my initial review and rating. It has now been a full week since tracking reported the package was 'out for delivery' with no sign of it. Email to Electric Tobacconist's customer service, as they suggest in their response to this review, is of absolutely no use. All that can be offered is to wait out the FULL 40 DAYS from date of order before they will declare a refund situation. This is the only online vendor that I have ever encountered that refuses to contact their carrier to find out the delivery status. My advice, STAY AWAY! There are plenty of other trusted, verified vendors for ecigs, like iloveecigs.com to use.

I placed an order with ET on 4/14 and according to my order history it was dispatched on the same day. They charged my VISA 82.80. Still haven't received it! The tracking has said "out for delivery"since 5/04. It is now 5/13 and I tried to "submit a ticket" on their website to let them know but the submit button didn't respond. I tried calling them but instead got BLU direct and I was told that ET is a 3rd party and the only info they have is their website. I filed a complaint with the BBB but since BBB gave them a high rating I don't trust them. I just want a refund, it's my money after all! And if they resend it without my consent I'm going to contact my bank and challenge the charge.

Delivery by a private delivery company. Next to impossible to reach them.