Electric Tobacconist® USAThe Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Smoking & Tobacco · Commerce City, Colorado
Excellent
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Great
Smoking & Tobacco · Boulder, Colorado
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Smoking & Tobacco · Colorado Springs, Colorado
New
Showing 211 reviews with 5 stars · Clear filters
David M.
Easy to order and even easier to reorder. Very fast shipping. Great products.
Response from Electric Tobacconist® USAAug 17, 2020
We're happy to hear you have enjoyed your experience with us. Thank you for taking the time to leave your review!
Miracle L.
I absolutely love ETUSA!! I have always gotten the best service than from any other places and the shipping is always so fast that I'm totally delighted! I will continue to be a loyal customer because of their extraordinary service, great prices and super fast shipping. Thank you Electric Tobacconist for all you do!
Response from Electric Tobacconist® USAAug 17, 2020
Thank you so much for your great review! We are so glad that you've enjoyed your experience with us and we truly appreciate your continued support.
Carm
Excellent customer service! The customer service team met and exceed my expectations regarding the item being out of stock. Thank you Electric Tobacconist’s!
Response from Electric Tobacconist® USAAug 13, 2020
We're very happy that we could provide information that satiated your inquiry! Our customer care team is dedicated to answering questions as fast as possible with cross-referenced information!
Victor B.
Yo me voy arriesgar y poner 5 estrellas por simplemente tener a paypal como forma de pago siendo de Estados Unidos, hize un pedido el 30 de julio y todavia no me a llegado, el pedido dice que llego a Puerto Rico hace 4 dias y aun no me llega pero pienso que eso no es culpa de ellos, la tienda como tal tiene unos muy buenos precios y articulos, creo que voy hacer de esta tienda mi tienda numero 1 y lo único que les pido es que nunca quiten a paypal ya que no todos tenemos tarjetas de credito y por ultimo por favor traigan el jugo de nasty cush man de mango y fresa. Sigan asi que van bien y felicitaciones. Otra cosa que se me iva a olvidar, esta tienda son los mas rapidos enviando los pedidos...
Response from Electric Tobacconist® USAAug 13, 2020
Thank you for your kind words! We're happy to provide PayPal as a form of payment because we know a lot of consumers prefer to pay in this method. Additionally, we do stand by sending out all of the orders that we get before 2pm MST the same day - we're very happy that you enjoy shopping with us!
Mysty S.
Submitted a reorder...after checking out, noticed ship to, had defaulted to my billing address. Tried to contact support but because it was a reorder it would not allow me to submit a change. Wrote to support via an old email I had..explained the problem. It was taken care of promptly and MUCH appreciated!! Thank you!!
Response from Electric Tobacconist® USAJul 25, 2020
Thank you very much for your kind words! We're very happy that we were able to promptly remedy the issue that you were seeing with your order. If you ever have any future concerns please let us know - we're always here to help!
Jennifer C.
Every single experience I have had with ET has been outstanding. Great prices, fast (and often free) shipping -- Every single one of my packages arrive early, and packed well. Speaking of speed, though, Customer Service is lightening fast (I send an email, and receive a reply in 20 minutes, if that), and of the highest quality -- caring, and concise. ANY issues I've experienced, which were never any fault of ET themselves, were still handled with the efficiency, grace, and integrity of a company that takes responsibility for their products, shipping, and customer satisfaction, regardless of said fault. it's obvious hey assume responsibility because they care for their customers, not just the bottom line. After using ET, I *have* dealt with multiple other Online Vape retailers, simply to buy hard-to-find products, and I will never go back. The contrast in quality was blinding. This company will make you feel like their only customer, and being such a rare quality these days, 5 stars is simply not enough. If it sounds like I'm gushing, it's because I am; I literally feel spoiled during every interaction. In just a few months, ET has made me a customer for life.
Response from Electric Tobacconist® USAJul 25, 2020
Thank you very much for your kind words! We strive to include every customer in our community - we would never want any member of our vape family to have issues go unresolved. We appreciate you shopping with us!
Mary Rawls E.
I LOVE ORDERING FROM ELECTRIC TABACCONIST THEY ARE ALWAYS ON POINT IF YOU ARE LOOKING FOR SOMETHING AND THEY ARE OUT OF IT THEY WILL SENDYOU AN EMAIL AS SOON AS IT COMES BACK IN STOCK YOU CAN COUNT ON THEM I WILL NOT ORDER FROM ANY OTHER PLACE AND THEY SHIP QUICK THEY TAKE CARE OF THEIR CUSTOMERS
Response from Electric Tobacconist® USAJul 21, 2020
Thank you very much for contacting the Electric Tobacconist. We are incredibly grateful for your kind words! We work adamantly to keep all of our customers in the know about product availability. Thank you for shopping with us!
Sean
Absolutely one of the best stores in terms of customer service that I've ever shopped at. The prices are also very fair and fast shipping. Definitely recommend this company
Response from Electric Tobacconist® USAJul 13, 2020
Hi Sean, Thanks for taking the time to review us! We're glad to hear you are enjoying the site. Best regards, Electric Tobacconist Customer Care