Electric Tobacconist® USAReviews of electrictobacconist.com

Response from Electric Tobacconist® USAJul 22, 2022

Hi Karen, it looks as though your purchase was marked as delivered on the 20th. We are accepting all inquiries via email or via the HelpDesk on the website. We have transitioned to having all of our packages delivered via one carrier our previous one is no longer operable. It is going to take them a little bit of time to get acclimated to our bandwidth and needs; however, we can assure you that we are doing everything in our power to rectify these tracking delays.

Response from Electric Tobacconist® USAMay 16, 2022

Hi Derrick, I can confirm that you were charged the correct amount for your order with us. The breakdown of which you can see below: Sub Total: $15.99 Ground Shipping Delivery: $16.99 Sales Tax: $2.72 Excise Tax: $0.00 Grand Total: $35.70 We see that you requested to get 50% off of your next three purchases with us; unfortunately, we do not offer discounts of that nature at this time. However, in signing up for our newsletter, you will receive a discount code along with our current promotions as we carry them.

Response from Electric Tobacconist® USAFeb 10, 2022

I am very sorry that you have yet to receive this purchase. In the event that you do not have this in your possession by the 17th of the coming week (Thursday), please let us know and we would be able to refund or reship your order at that time, in accordance with our Shipping Guarantee provided to all customers. Unfortunately, since X Delivery doesn't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. In the event that the 17th does come and you do not have this package in your possession, I have sent a preemptive email for you to reach us at directly. This will ensure that this difficulty is resolved as efficiently as possible.

Response from Electric Tobacconist® USANov 26, 2021

Hi Zona, I am very sorry that you are experiencing difficulties with your tracking. Please know that we are working adamantly to resolve this with our shipping partners as quickly as possible. Since they do not have the same access points nor shipping routes as any other major shipping company, you will see your package take slightly unusual paths and the occasional delay in your tracking information. I would like to emphasize that we are doing everything in our power to get back to the standards that we have upheld for so long.

Response from Electric Tobacconist® USAJan 18, 2021

We're very sorry to hear you've had trouble with your order! It looks like we asked a couple of questions about the problems you're having, however, we haven't heard back from you. We've gone ahead and resent that email to ensure you receive it. Thank you very much for reaching out to us!

Response from Electric Tobacconist® USAOct 8, 2020

We're very sorry to hear you have not received your order and we would love to help rectify this for you! Could you please reach out to our Customer Care team via our Help Desk or email us directly at [email protected] using the email address associated with your account? This will help us locate your order so we can ensure you receive your items. We look forward to hearing from you!

Response from Electric Tobacconist® USASep 15, 2020

We are very sorry for the delay in receiving your orders. We can confirm that all of our shipments are leaving our company on time, so the delay is not on our end. We do occasionally raise our prices, but this is done in order to keep up competitively in the marketplace. That being said, we guarantee that we have among the lowest prices for your vaping needs among online retailers.

Response from Electric Tobacconist® USASep 15, 2020

We are very sorry that your disposables arrived in this manner. We uphold all of the companies that we provide on our website. If you run into this issue again, please contact us and keep all of your malfunctioning items as you may be asked to return them.