ElecjetReviews of elecjet.com

I cannot recommend this company. I made a contribution through Indiegogo for the Elecjet Apollo Ultra Powerbank. The battery display stopped working, and the company has been unresponsive to my attempts to contact them. The product is advertised as having a 24 month warranty, and my Indiegogo contribution came with an additional 12 month warranty. I've sent messages every few weeks and have tried through Indiegogo, their website's live chat, email, and even Amazon. It's been 10 months, and I haven't received one response from them.

I purchased an adaptor – within less than a few hours of use the product burnt out my Apple Monitor, rendering it unusable. I wrote to Elecjet and initially had a positive communication, but they went radio silent after I provided them with the request images. I’ve written in via email and chat every few weeks and haven’t received any response, it’s been over 3 months since receiving any communication – even on their live chat.

I backed these guys on Indiegogo 2022.02.16. It arrived 2022.04.28 but without the Elecjet GaN 120W Charger included in the Apollo Ultra Bundle. I eventually received this on 2022.07.11 after many emails. Then last night 2023.02.27 there was a burning smell in the bedroom. This morning I found the charger had blown up with a hole in the side and some melting. I was lucky the house didn't burn down. Avoid.

Would give 0 stars if possible. I placed an order over 18 months ago and still have not received anything. I have contacted the company mulitple times, waiting weeks for replies and told my order would be ship ASAP. About 6 months ago I gave up trying to get my order fulfilled until I get an email from the company asking me to remove my trustpilot review. The cheek! and they even called me by the wrong name in the email. I agree I may delete my review if they fulfilled my order but still nothing. Joke of a company avoid like the plague.

Battery screen went bad, I have been promised a replacement and now radio silence. I follow up with emails asking for updates and still nothing. 2 year warranty does no good it there is no one to support it.

Not sure they deserve even 1 star. They fill your inbox with dross, promises that are not fulfilled, delivery tracking numbers that don't get recognised. They have convinced me to give up on Indiegogo too. Don't go anywhere near them or anyone associated with them

Spent about 180$ $ on a scam, They just scam and don’t answer, or make you wait and never send anything…I finally got my money back after 26 emails. I thought indiegogo was a good reference, but it doesn't seem to make any difference : they don't care about the clients, they do not communicate to keep hiding they don't have the items in stock. Do not, under any circumstances trust this team.

Extremely bad customer service.