ELAGIAReviews of elagia.com

STAY AWAY! DO NOT BUY FROM THIS SHAM OF A BUSINESS. Bought a suit, incredibly tiny, returned for larger size because refunds are not allowed and it’s been 23 days now since I returned it. Where is my replacement???

I recently had a very disappointing experience with a jumpsuit I purchased for my wedding. To start, the delivery took much longer than expected, which was frustrating. When I finally received the jumpsuit, it was too small, and I decided to return it for a refund. However, I was shocked to find out that the company's refund policy only allowed for store credit. Despite this, I proceeded with the return but was met with a rude customer service representative who accused me of wearing the jumpsuit because of dust and dirt from my alteration shop. I had only tried it on there to check the length of the pants. Despite the tags being intact and my explanation for the marks being valid, they refused my return, leaving me without the jumpsuit I paid for and no refund or store credit. This experience was incredibly frustrating and disappointing, and I would caution others against purchasing from this company. It felt like a scam and a complete waste of time and money.

I ordered from IG 2 weeks ago. They sent me a “shipped” email the next day. But now it’s stuck in limbo and UPS has not received the shipment yet. I tried emailing, calling both phone numbers, messaging them on IG. No response. This company is a scam. Do not trust.

Trash customer service. Can’t reach anyone by phone or email. Left voicemails and sent emails. I had to use Instagram direct message as a last resort and finally got a response. My order hadn’t shipped after being in fulfilled status for 8 days. I cancelled after that time period. Stuck in “Label created” status with UPS. Had to cancel order.

Terrible costumer service .

Man, I wished I checked the reviews before I bought from these people. I ordered two dresses two weeks ago. I’ve yet to received any shipping confirmation. I sent 4 different emails asking about shipping status and I haven’t heard back from them. Had I checked the reviews I would I’ve seen the red flags. What kind of company only responded to only the good reviews and not the bad ones? That only means that you know you messed up and don’t care about how your customers feel. That’s bad business. I hope I receive the dresses and in good condition. If I don’t, I will dispute the charges with my bank and get my money back. Ugh!

Terrible products. Cheap material, very poor workmanship. You also cannot receive a refund and must receive a store credit. Ordered again using the credit and received another bad product now I have to return it again because it wasn’t as pictured.

I sent my item in for a return and they never refunded me or gave me extra credit. The item was delivered to me with the tags off so when I sent it in, they said it was unavailable for return because the tags were off. Such a scam