ELAGIAReviews of elagia.com

Wrong size, bad quality, bad experience with this brand

Awful company and customer service. Took 2 weeks to ship my outfit. It didn't arrive in time for my event. Tried to return, they wouldn't let me. To make it worse, when I tried the suit on it was see through! (white) Don't waste your money!!!!

You are stealing, I sent a dress for a return and you are putting excuses saying the dress has stains when that’s how it arrived. Please give me either the dress or my money back

I ordered a gorgeous dress. It came with a small stain in the front and was a bit small. I requested an exchange right away, the same day I received the package with the pictures of the stain, but they denied it saying the dress is stained. They made it seemed like the dress is stained by me even tho I proved that the dress was delivered few hours before the request and I didn’t have time to wear it anywhere to stain it. They still denied, provided horrible customer service, kept repeating the same thing over and over. They refused to returned my money. I would not recommend them to anyone, they scam you.

Horrible customer service I returned an item a month an half no response do no buy from them

Terrible customer service. Also not forward with how long it takes to get product. I had a very expensive business photoshoot that had to be rescheduled due to issues with delivery. On their main page it says 2-8days delivery. What they don’t tell you is processing takes a month. They later sent me their policy page stating this. All fine print that I would’ve had to search for to get this information. If I had known this I would’ve never ordered anything. Complete disappointment.

So here I am leaving this unfortunate review , first the shipping process took forever over a week to be exact another week to be delivered, thankfully it got here in time but let's talk about the quality, please save your money , I purchase this outfit thinking it was a great quality because it was priced st $399 and discounted to $150 , I love theory the brand and I assumed it was gonna be similar quality considering the price . I am so disappointed and honestly most likely I'm sending it back this is a 30 dlls Chinese manufactured suit so ugly you can see the seam on the pants so think discolored and the etiquette are cheap everything about the suit is cheap . Please save yourself the time disappointment and money plus their customers service is terrible !!!!

Vaya estafa,compre un conjunto blanco el cual tardo 26 días en llegar el pedido y cuál fue mi sorpresa que pagué 90€ más porque el pedido estaba retenido en aduanas,la empresa es de Polonia,