ELAGIAReviews of elagia.com

I ordered a pair of pants for $94 on March 24th. It is now June 18th and I have still not received my order. And no information about my order has been sent to me. I wouldn’t order with them!!

Not good quality, no refund policy for poor quality from China via Poland!

I got my linen material suit in the mail, not what I was wanting. Was going to see if I could make it work, immediately the button fell off. I emailed them to see if I could return it or get credit, I was told that I damaged it when that is far from the truth. A button shouldn’t fall off right as it’s tried on; maybe 5 seconds on my body. They blamed me and this man named Kent says that there is nothing he can do. I ask for it to go to management in which takes a month to tell me because it was damaged during try on, it did not qualify. This has to be wrong, there is no way a product should break the second it’s touched.

Bad customer service👎🏼👎🏼 i paid for express shipping and still take them more than a week. what kind of express shipping was that?? Wtf?

DO NOT order anything for this company- no customer service and no returns and no product even when you pay and wait for 60 days. Warning....do not purchase for this company

I am still waiting for my 2- suits I am on a tight deadline ordered items beginning of March still waiting, event is in June -whoever got their items 2 day express must have been living next to where they are making the items. I have called fedex several times and reached out to Elagia as well with little support. It shows three items too- which I ordered two full suits - Very discouraging- I will not purchase like this moving forward. I would also not recommend them. My expectations were based on their site and social media and the reviews . Honesty is always key

I will never but from elagia again! Exchange only no refund is crazy! I ordered a suit and the quality is terrible! Why would I want store credit!!! They have nothing else I would want! Do not buy!!!!

Just a word of advice prior to purchasing Anything from this 'company', do your research. I unfortunately lacked to do the following. I waited for a bit under a month to receive two suits that I was hoping to get here in time for an event but missed by 2.5 weeks. On top of that The length of the pants overall were 48" long and the inseam 39". On average, you would have to be 6'-3" + to pull that off and I am 5'-3". I did put in all of my measurements as well. Not only that but the suits were so poorly made due to the location in which they have the clothing made and not inspected by the 'company' prior to shipping them the one who has purchased the clothing. I tried on one suit and due to the additional static electricity from the synthetic textiles used, there were two to three dog hairs that apparently attached to the bottom of the '2 foot too long' pants. I report and send back immediately and have photos and all including a video. They said it was damaged and needed professional cleaning and they have even gone far enough to send me pictures of the 'damage' that was done that consisted of a close up skewed image of a dog hair. They will not reimburse me for anything and in fact wanted to send me a bill for the amount they were going to charge in sending back these clown suits. This has been an ongoing issue since December 27th 2023 - 3 months and still going. Today 3/26/25 I received the suits back at my door in a disheveled beatdown bag which I will also be sharing elsewhere. I happened to take a look at the tags within the suits and there is no ' RN' - against FTC regulations, amongst many other questionable items such as washing instructions which are also against FTC regulations and the reason I am pointing out the following is to prove what kind of embarrassing company they are running and fraudulent company that needs to be put on the line for pretty much 'robbing you' out of your money. Until I get my money back, I will not stop because this is ridiculous and feel bad to all that were also screwed out of there money. Thank you to the manager who apparently is unable to speak on the phone and also a special thank you to the wasted time and headache to get my hard earned money back from this 'company' I will keep posting updates on where I currently am in filing against this company until they do the right thing and reimburse me for this and appreciate the wasted time. Keep in mind this has been going on since the 27th of December and it is March 26 2025. I am very persistent and they are not abiding by the laws of the FTC, the QC - Quality Control in clothing, compliance gate and much more. I will be awaiting a full refund