ELAGIAReviews of elagia.com

Total scammers. Poor quality item and if you want to return them they only give store credit which is illegal in the EU. Customer service is inexistent. Avoid at all cost

The company takes your money and never ships your item. I’m guessing they are hoping you never ask about it. I ordered an item back in June and here we are on October without the item ordered. Their prices are insane and I would not recommend anyone to shop there because they scam people.

The most terrible experience i ever had here in the United States. This is scamming Ukrainian company that pretends being a wolrdwide company. I order a dress of a medium size to attend the wedding that is where my NEGATIVE experience started. I have been waiting for ever to get the package, when i got it the dress was such a poor quality the fabrics , looks desing was not what they advertised. THE CUSTOMER SERVICES IS ALSO HORRIBLE. the lady with a thick accent would not help me to get my money back ($135) on my credit card nut offered me a store credit. I don't want to deal with them at all why would i need a store credit then? SHe also asked me very personal questions in return my money back to the credit card. LADIES, don't by anything from them , THEY ARE SCAMMERS.

BUYER BEWARE. This company is a total rip off. first, everything I have ordered their sizes have been off (which I never a problem with), second you can't return for a "refund," only for a gift card that can be used ONE TIME which means you can't return what you bought a second time. I always order my stuff online and have never had such issues. it's definitely not a company located in the US, and their customer service sucks. Everything I have ordered has been lower quality material as well. the fit is just weird. I think their clothes are made for thin people with zero curves, and I am 5'6" and weigh 135, so I'm not super curvy but not super thin. I'm a normal sized woman.

I usually don't write bad reviews. But here I do want to warn that if you buy in the EU it is your right to have a refund! First they said only store credit, after my pointing out it is a EU law, they tried to twist it, than I said EU law does not work that way, then they went to their manager. The manager said I only get the refund without return of shipping costs (also not in coherence with EU law) and also would need to cover costs back. Costs were same as my express costs, while it also not was express with 1.5 weeks.....so I decided to keep the skirt that does not fit, as shipping was the same price as the skirt. I will definetely not buy here again as they discourage EU law in every way

I received a really poor qulity itme from this company and it was damaged. I returned it and it has been two months. They have refused to give me a refund. They say it is the shippers fault and the shipper sent it back to them. I have never delt with a compnay who provides such poor quality clothing and then refuses to issue a refund.

I had a terrible experience with this company. They sell dresses that are not even in stock and fail to inform customers about it. My order was significantly delayed, and they completely ignored all my emails. The worst part? They don’t offer refunds — only store credit, even when it’s their fault. This is unacceptable. I strongly advise others to avoid this store. Totally unprofessional.

Their website says returns but they don’t mean you can actually return it for your money back. Their sizing is off about two sizes so then you’ll end forced to order something with your store credit and that not fit either.