EKnives offers a wide selection Knives, Tools and EDC gear from the all Major brands. We offer Premium Kitchen Cutlery and sell the best brands in the world like Spyderco, Benchmade, Microtech, Chris Reeve, Protech and many more.
EKnives (eknives.com) has 14 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
eknives.com
Website
eknives.com
Category
Bathroom & Kitchen
Location
Hixson, Tennessee
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: August 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I do not recommend this website for purchases. They cancel orders, they do not reply to messages, they have no support — it looks very much like a scam.
Response from EKnivesSep 16, 2026
Im so sorry you were not replied to and feel this way, its not how we operate and not acceptable. Please reach give me your name so I can investigate why you were not responded to or why your order may have been cancelled. Our company was. not built to be absent, we thrive on communication so if we dropped the ball I want to handle it and make sure we take care of you always. Please email [email protected] attn: Clayton and I will personally make sure you are responded to.
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이디시
EKnives that ignores customers and lie after selling product
I had no choice but to enter my email address to purchase Chaves Knives titanium wallet on EKnives, and I was automatically registered. They responded promptly to my email inquiries until I completed purchase, but they stopped replying after I finished payment. In any case, the product arrived, and since I had no intention of signing up in first place and have finished my business, I requested that they delete my account and personal information. But they still don't reply and continue to send me promotional emails
They ignore customers after product sale
Additionally, they only replied after I filed a complaint with the privacy authorities. They told me they had already deleted my account, but I can still log in. In other words, they are lying
☆ Update : As I mentioned earlier, when I requested deletion of my account and personal information, they lied to me and claimed deletion had been completed. Yet now, they state in a comment that completely deleting the account information is impossible and they are saying this only now, in September, after ignoring my request since March
Far from apologizing, they are consistently resorting to excuses and ignore. They kept ignoring my requests to delete my account and personal information, and the lie mentioned above is the response they finally gave only after I threatened to file a formal complaint
Update 2: I simply stated facts, yet they reported me for defamation. But the complaint was rejected because everything I said was true. They refuse to admit their wrongdoing to the very end
If it was truly impossible for them to completely delete my account and personal information, they should not have lied to me by claiming they had done so. Furthermore, they should have responded promptly to my inquiries regarding my personal information; instead, their persistent refusal to reply only fueled my anger. Their approach to customer service is appalling ☆
I can accept that account deletion could not be processed. But their biggest offense is that they literally ignored my request and lied, all while offering nothing but excuses without a single word of apology
To elaborate further and to address the revised reply I had requested multiple times that EKnives delete my account and personal information. After a long period of silence, they finally replied stating that my profile had been deleted only after I threatened to take further action; naturally, I assumed this meant my account had been removed. However, I found that I could still log in, and although I asked them about this, I received no response
Had they explained the situation clearly or even just apologized for repeatedly ignoring my requests I wouldn't have been this upset
Response from EKnivesSep 16, 2026
Hi,
Update: I absolutely reported you because the only true statement you have made is that we did not delete your acct. You are correct but we never said we could, we said we could delete your email account. 2 totally diff things. That was a complete misunderstanding and Ill accept that was my fault because our team would never have said we can delete your acct. We simply cant do that. When people email asking to be deleted its their email acct so they dont continue to get email marketing and that is easy we already did that for you. We never lied, that was not our intent nor is it still I reported you because you are hell bent on trying to make this sound like we are intentionally lying to you and wont do what you ask. Lastly, the only reson you are just now getting a reply here is because we didnt even know Trustpilot had this page til now. Our customers know and trust us thats why we have hundreds of 5 star Google reviews.. But if you must continue to try and make us out as the bad guy there is nothing more I can do about that. I obviously wanted to try and remedy the situation but you are not going to allow that no matter what I say so we are done here.. Have a Knife Day :)
Like we told you previously, We are unable to delete your entire account from our website. That's just not possible. Every time someone orders, it is stored in our system. What we can do is delete you from email transmissions, which is what we did, but we cannot take you out of our system completely. It's just won't let us do that.
You are always free to unsubscribe from all emails on any email you ever get, But as long as you never activate emails again, then you will never get another message from us, so you should be good to go. I am sorry you feel this way but the last thing we want is to keep sending you info if you are not interested.
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Bietet Waren an, die er nicht hat
Schlechte Kommunikation. Unfreundlich und es werden Waren angeboten die nicht existieren. Grenzt schon an betrügerisches Verhalten
Response from EKnivesOct 19, 2026
Im so sorry you had a bad experience but we would love to make it up to you, we have hopefully improved our customer service 5 years later.