Brooke
Wrong Juice/Great Customer Service
I recently ordered some bottles of Devil's Punchbowl Ice and received just regular Devil's Punchbowl. I emailed support, and Brian quickly responded. He sent me a screenshot of my order and it was then I realized I accidentally clicked the wrong Juice. 🤦♀️ In my defense, they look exactly the same, except for the word, ICE, at the end 😁. At that point I figured there would be nothing they could do for me and I'd have these bottles of juice I didn't want. After further discussion with Brian, he allowed me to send any unopened bottles back in exchange for a refund. Great! But I still wanted to be able to get the right juice. So instead of a refund I asked if when he received my bottles back, if he could send out the right juice. He responded within minutes and said he was willing to do so. Thanks to Brian for the amazing customer service and willing to help me out, considering it was my mistake causing the whole thing to happen in the first place, and they didn't have to do anything about it if they didn't want to, since I actually received what I ordered. I'll definitely continue to use this site for future orders.


