eivans.comReviews of eivans.com

Best pricing and quality! They make planning your wedding photography and video so simple ❤️🙏🏼

They’re holding my video hostage and won’t release it unless I pay them $2000+ All their reviews are fake. I was coerced into signing an array of documents after my wedding or else they won’t release my videos and photos. I was threatened with law suits if I leave negative reviews and subjected to such unpleasant hostility. At the end they sent me a corrupt file for my video and want me to pay another $900 to ‘unarchive’ it they do it on purpose to extort money absolutely unethical company. I filed a complaint with the better business bureau as well as the federal trade commission for suppressing the reviews which is illegal and is regulated by the FTC and I will also proceed to file two claims against them in my county’s superior court. Enough is enough. It was bad as is and I let it slide all I want is my video which is PAId FOR. I let go of so much of their coercion cause I don’t have the energy to be dragged into such pettiness. If they won’t give me my video I ain’t paying them a dime they can keep it but I’ll make it my business to let the world know, let the authorities be involved, and take it up in court.

STAY AWAY!! This is probably the worse, most scamming company in its industry. Especially when it comes to hidden fees. A year ago, I hired them for my wedding for $2600 of 8-hour combined photo&video, plus $450 of drone coverage. And so, I paid $3050 total (or so I thought) with a promise of $300 coupon. From here, everything goes downhill. First, they make you think you can choose a local agent (photographer/videographer) from a list they give you. Those locals are conveniently never available. And so, this company assigns you agents at their own discretion - the problem with that is, they pick agents from anywhere in the world and don't tell you a thing but charge you the travel expenses of those agents right after the event (due 4 days after event; too bad if you're on honeymoon and miss to pay). They only cover the first 90 miles of their agents' travel expenses. That's a scam, especially if they are the ones picking agents from anywhere without your approval or knowledge. In my case, they billed me 298 miles or $400. When I challenged this, they offered me a $200 credit in exchange for signing a binding agreement to not post a negative review - another scam move. And, all the 8 hours are consecutive with no flexibility whatsoever. Any additional hour jumps to a combined rate of $455/hr from the initial $325/hr, also consecutive. These extra costs all have a 4% convenience fee, or $60+ in my case. And the $300 coupon... it was useless because the cheapest item they sell is a $330 unwanted item and the next cheapest is almost twice and then onto much more expensive products. If you do the math, you end up paying more or less double the initial price. I wouldn't recommend this company at all.

The worst thing I did for my wedding was hire this company AVOID My wedding video looks like it was made by an iphone, its shaky, the lens was not even clean.They charge you for everything. You have no autonomy. You guys are disgusting for exploiting the best days of people's life. I hope this company shuts down.

The photographer, Muhammad, we were given was disrespectful and unprofessional. He didn't respond to two emails we sent prior to the wedding and I had to be the one to call him myself. He didn't once reference the shot list that we provided to him and took unflattering angles (looking down at the camera) and didn't let us talk. The service was so unprofessional we didn't do sunset pictures because I was on the verge of crying from working with him earlier in the day. I regret hiring him. He wasted at least 15 minutes trying to remember peoples names instead of just pointing to people. I had emphasized efficiency with him prior to the wedding and that clearly was not utilized. The videographer was good. Upon reaching out to their customer service on the unprofessional service we received from the photographer we were given a resolution form offering a 8x10 (smaller than a standard piece of printer paper) canvas priced at $500+ of one picture. By offering that, it is clear they realized they were in the wrong. If you get to that step, be cautious because if you accept their offer, you are not allowed to post anything about your service. I didn't appreciate being threatened with legal action upon sharing my experience with the company so I declined their resolution and will instead be sharing on every platform I can find of our experience. Be cautious

I am writing because we are very unhappy with the service that we have been given booking with Eivans. When we signed a contract we were told things that were untrue. We were sent a list of photographers and asked to choose our favorite and a couple back up options. We made choices based on the style that we wanted our wedding captured in and we choose based on the personality of the photographer. We understood that we might not get our first or second or third choice but we thought that would at least get someone off of the list that they sent us. We were told that we would meet our photographer/videographer team around 60 days before the event. We reached out and they said it will be within 30 days of the event. 5 days before the wedding we were assigned a photographer and upon inspection of his photos his style is completely opposite of what we had envisioned. We had still not yet been assigned a videographer. He was assigned 3 days before the wedding. We have received terrible customer service and we were charged hidden travel fees. The photographer that we had was a nice man but we found out that he had only worked with the company one other time and that was because he filled in for someone that he knew. The photos/videos were not to the quality that was portrayed on their website. We did not get to choose the wedding song for the video trailer. We did not receive the ability to tell the editors what we wanted before they edited the 30-60 minute video. They said we could have one free revision and then any after that we would be charged a fee of an unknown amount. They did not include the first kiss in the highlight trailer. They had offered a 40% off promo of the raw video footage before the wedding and we did not think to get it because we thought that we would receive adequate editing, when we let them know we were unhappy with services rendered they said we can not offer you that anymore. We feel taken advantage of.

This company is an absolute scam. Everyone should run away from them and report report report! They are abusive to both their clients and staff. I have read horror stories on glassdoor about the way management treats them and how they are monitored with multiple cameras in each room. I truly believe they may be getting away with illegal and unfair practices. The FTC needs to investigate and SHUT THEM DOWN.

From bad to worse. I gave two stars my last review, and had to come back and give one star. After getting the run around regarding a check that they said "wasn't clear" (they use a check photo to process payment), A CSR reaches out and rectifies the situation.... Only for me to go to my back account, and see that they deposited the check that wasn't "clear", as well as another photo of another check I sent that was "clear". My total balance was $1,749.99. imagine my disgust when I saw both checks for $1,749.99 deposited. No one at the company communicates with anyone, and it's disgusting! No amount of rectification is equal to the stress this company put me through. Even if they reimburse me, that takes business days to get back, inconvenience, and puts me in the negative for other bills I have due from the account. I'm disgusted with myself because I do my best to review and get the best opinions. Guess the stress of a wedding got the best of me. Doubt if I get my money back because their contract is pretty iron clad. I'm asking Facebook to remove their ads because this is horrible. And NO you can't pay me to take down my review. No one should have to go though this. Customer service reached out to me and stated it was my fault for sending another check. Fraud