EHPlabsReviews of ehplabs.com

TRASH CUSTOMER SERVICE HAVE BEEN WAITING FOR MORE THAN 20days and they are unable to locate my order

Have tried for 3 weeks to get these low lifes to ship my order. Since I got a great deal under 2 for 1 pricing, they chose to not fill my order. They cancelled the order and never notified me. After waiting 2 weeks for my order (not realizing it was cancelled), I then tried for over a week to get EHP customer service to honor the price that I purchased the protein powder for. They play a little "cat and mouse" game with their pricing and responses. I requested that they call me and not hide behind their email system. Once again, these low lifes never did. I finally gave up. I purchased some powder thru AMAZON which was MUCH LESS EXPENSIVE AND TASTES BETTER! Will never buy from EHP again!! Such a POS company!!! "Customer Servide" is a misnomer for EHP! Hate hate hate!!!

Absolute garbage (non existent) customer service. Spent over $100 on a bundle and it never shipped. I’ve sent a LOT of emails and haven’t heard anything. Now currently escalating to receive a refund. Do NOT buy directly from EHPlabs website!

This companies mismanagement is appalling. Even though I was in contact with EHPlabs concerning my order no less than three times over the course of a week and a half it still took them two full weeks to inform me my order was delayed because a free tshirt that came with my bundle was no longer in stock. I honestly couldn't have cared less about the tshirt,it was the products I wanted. Two weeks to respond as to why my order was held up is pathetic, they could have just thrown in another shirt or just left it out and sent the order through with an apology note and I would have been happy. Still they could have told me the first email or even the second email and sorted it out with me .. but no apparently the first two customer relations people it wasn't their job, mismanagement at its finest! Great products but clearly mismanaged company with totally inept customer service skills. Over a month later my order was delivered, not that I can use it, they had two weeks to deliver it (which I paid extra for express post) before I had to go interstate,but because of their ineptness it didn't arrive in time .. all because of a shirt I didn't care about and won't fit me anyway 🙄

I am extremely disappointed with your company’s handling of my order. I placed an order on the 12th for a bundle and received an email shortly after stating that my package would ship within 1-2 days, and I would receive a follow-up email with tracking information. That never happened. I reached out to customer service twice to express my concerns. The first response advised me to contact the carrier directly, which was impossible as I had not received a tracking number and was unsure of which carrier was being used. In the second response, I was informed that the items I ordered were out of stock and that I would be contacted within a few days with a solution. However, it has now been 9 days, and the items are still listed as available on your website. I believe a solution should have been provided or a refund issued by now. Despite my follow-ups, I have not received a tracking number or any further communication since the second email. After checking Google reviews, it seems this is a common issue with your company, particularly concerning your bundle deals.

My credit card information and address were stolen and used to make a digital wallet with EHP Labs to purchase their products. While that is presumably not their fault, they never responded to my requests to fix this issue by closing the fraudulent account or removing my info. My credit card company keeps rejecting charges from them, even closing multiple cards because the digital wallet automatically updates with a new card number when the old one is closed. Honestly it ends up being more work for EHP Labs because some charges did go through before being cancelled. That’s lost time, inventory for EHP Labs but yeah don’t answer someone trying to help.

I ordered on EHPLABS two protein bundle and they were the only in stock(pumpkin spice latte, vanilla chai) When I received the order it was incomplete with just the pumpkin spice latte protein powder. Immediately contacted the customer service on the email and they answered me the next day saying the vanilla chai was no longer in stock(so they probably didn’t even shipped the protein powder to me) and they could send me another flavour rocky road and guess what?it was the only in stock😂 They never shipped the protein powder they promised me and kept ignoring my emails, they also didn’t tell me nothing about the other protein powder that was in the bundle(that’s weird🤔) This website is a scam and it’s a shame cause it is very famous and sponsored. Oh anyway the only way to contact them it’s on the email cause on the website they give other options such as mobile number and live chat but they don’t work😂

I’ve been waiting for 2 months, my order never arrived.