EHPlabsReviews of ehplabs.com

Customer service blamed Amazon for me never receiving my order. After three weeks of dealing with "Customer Service" and them blaming Amazon instead of just shipping me another order and making things right, I disputed the charge. What a joke of a business.

Their customer service is a joke! Considering how big of a brand/company they are in this day and age, you’d expect more. I buy from them often, so I’m not taking away from the fact their products are good. However on one instance I accidentally checked out with the non-stim Oxyshred. My fault. I contacted their online support the second the order went through, meaning the order would not even have been picked/packed yet, let alone dispatched. All I was asking for was a straight swap (pricing was the same between non-stim & stim at the time). But nope. They said once the order is placed it goes straight to the warehouse, where they are unable to change it. HOW RIDICULOUS. What kind of old schools communications process have they got going that they can’t tell them to pack something else. They said I’d have to wait for the item to be delivered, reject the delivery so it gets sent back to them, and then wait for a refund and re-order. Why an extra 5 step, inconvenient process for both them and the consumer. This time I made EXTRA sure I’d check out with the ultra concentration Oxyshred. And I did. And guess what? They sent me the wrong item! I received the non-stim version and only realised when I tasted the product and realised it was weak. This time I contact them within the 7 days of item being delivered as per their website FAQs, and…crickets. Like WTF! Other companies would usually offer a solution within the first reply/communications. But all I got from EHP was they’re investigating what happened? They’ve sent the wrong item and can’t even immediately recifty their fault. It ended up taking 4 weeks before I was finally offered a resolution (store credit). And that was after I was on their tail, sending emails almost every day. They’re quick to take customers money, but not quick to resolve their own mistakes. After the last experience, we’re boycotting EHPLabs and moving to a different supplement brand instead. Just goes to show, no matter how good your product is, customer service is just as important and goes a long way.

I placed an order with EHP Labs in April 2025 during their “Vault Sale” and purchased 8 x 12-packs of OxyShred energy drinks (96 cans total) for $215. What wasn’t made clear at any point — in the emails, on the product page, or at checkout — was that these drinks were less than five weeks away from expiry. That’s nearly 100 drinks I never would have purchased had I known they were short-dated. When I contacted EHP Labs asking for a refund, I was given generic responses and told that expiry information “was displayed at the time.” I asked them to provide proof or screenshots of that disclosure — they couldn’t. They claimed the sale was “too long ago” to show proof… even though it was only 3 months ago. That’s incredibly poor record-keeping for a large business that plans and promotes sales months in advance. Instead of owning the issue or offering a resolution, they dismissed my concern entirely. For a business that promotes itself as premium and health-focused, the way they handled this situation was anything but ethical. I’ve now lodged a complaint with the Office of Fair Trading QLD and will not be purchasing from them again. If you value transparency, customer service, and product quality — think twice before buying from EHP Labs.

FALSE + DECEPTIVE ADVERTISING! During their 2025 Summer Sale I saw two ads circulating stating FREE SHIPPING with the 30 RTD Oxy Shred cans. When I placed my order I saw that they were charging shipping, and that RTD Oxyshred does not quality for free shipping - ever. I double checked the ad and confirmed that was the only item being advertised, and the only deal being advertised. I reached out and asked for a shipping refund ($7) and they said no. I expressed my frustration with deceptive advertising and they still said no, it was a one day sale with promo code for a select group. I told them their sale was marketing to the general public on instagram sponsored ads, and did NOT indicate an exclusive sale. I suggested they were aware of their wrong doing as they changed the verbiage of their ads in the following days, and EHP labs still said they would not refund me. One week later I saw another ad circulating with the same promotion promising free shipping. I attempted to purchase it, and saw they were adding the $7 shipping fee again. The dishonest and deceptive marketing is so frustrating! They refuse to refund me.

Their sales pricing are a scam, the 'discounted' price is never what is should be. Anyone with half a brain or who knows how to use a calculator, could see that when they advertise 30% off for example, the sale price listed is NOT correct, and is often $20 more than it should be. This happens during EVERY SINGLE SALE! So if I want to place an order and pay what the price SHOULD be, not whatever fantasy price they made up, getting a response or action from customer service is like pulling teeth. It can take weeks to get the price corrected to place an order, but they never correct it on the website so they can continue ripping off other customers. Very poor, almost non-existent customer service, who have no intention of actually resolving the issue, its always 'passed onto another department' - pass the buck more like it. I like the Oxyshred product, but their false advertising and lack of customer service such a let down. Edit: I followed up with an email enquiry, rather than the live chat I wasn’t getting a response from. Their idea of ‘free merch’ is to charge for it, their explanation was “ The merch is indeed free in the sense that it’s included as a bonus in the bundle, and the 30% discount is applied to the total value (including the merch).” They also changed the offer before responding to me, but I have screenshots to prove the original offer. Oh, and they’re still charging for the ‘free merch’ in the new offer

They do not have any Phone number so that you can take care of your questions/problems/issues. Instead everything is via email, which they do not address every question so it is a constant back and forth waiting 24 hours each time. The Chat reps will just stop chatting when they feel like and leave you hanging. When they do reply back, it is not clear. They say they are "out of stock" on items that they still have as an option - poor website design and poor customer service. Never again

Wow now I knw why my payment didnt go through this company is full of crap

They had offers on for their oxyshred bogof on the app only. Placed orders 3 times and got a confirmation that it's all set i should receive an email shortly and nothing comes through. Emailed them with screenshots of the issue but no replies to try and resolve it. Thankfully no payments have left my account. Time to delete find another brand.