Enterprise HoldingsReviews of ehi.com

I called enterprise woking to book an automatic car, when I arrived i was given a manual car. The car amwas small , old , filthy with out any options : no navigator no camera etc … , they promised to give me another new automatic car by the next day . When I arrived to pick the other car , it was smaller snd even old with also no options and it wasn’t clean as well , the price was really high . I really don’t recommend this company, prices is high snd cars are old either .

Att: Criss R, as requested. My contact info is not being allowed n this review. Reservation # was1652483980 Glendale North Rented 8-17-8-22. I would also like to disclose that I was given a refund of half so this isn't about $'s it is to help U keep your costumers safe. Air conditioning n the summer needs to be added to roadside as I stated n my Google review. All other info should be easy for U to obtain through the local Enterprise here n Glendale.

I hope the Corporate Office reads this; I booked a reservation at your South Boulevard location in Charlotte NC. The next morning I received a text message stating you were sold-out. I called the local office and spoke with a representative who stated she did have vehicles on the lot but they were already reserved for other people. I thought that was puzzling because I reserved a vehicle as well. She told me I was third in line if someone canceled. My suggestion to Corporate Enterprise will be to not overbooked customers! It is a huge inconvenience and is borderline deceiving! It was at Enterprise Charlotte South & Woodlawn 4226 South Blvd, Charlotte, NC 28209 - Conformation #1551432297. My contact information is 919-641-5330. Thank you for your attention to this matter. I look forward to hearing from you soon. Have a wonderful and blessed day!!!

For over 20 years I have been a loyal Enterprise customer. That ended June. I reserved a van for a family trip from the NE 8th Street in Bellevue, WA. One of the Asst Mrg’s, apologized because the only van they had was one with pre-existing damage. Cracked Windshield, Front end and passenger side damages and scratches everywhere. He apologized profusely and took pictures of all the damage with his IPAD. Returned the van and another gentleman checked me in indicated there appears to be “New” damage. The only issue I recall was when parking the van the air-dam on the front driver side scraped along the top of the high curb. My response was go ahead and send me the bill for the damage. His response as “New” damage as well as the photo’s taken before hand was an acknowledgement of the pre-existing damage when renting the vehicle. Hey I know car repairs are expensive, I assumed with all the previous damage they would send me a prorated bill for prep and paint and I was estimating $500-700. Instead, I received a claim to my insurance company for the over $4000 to repair ALL the damage of the vehicle. I called trying to explain the situation but when I indicated there should be pictures of the pre-existing conditions I was told they only have pictures of the returned vehicle. Here is the kicker, my co-worker’s wife works for enterprise and when I told her what happened, she was not surprised. She told me this happens all the time. They flag anyone who does not buy the additional insurance and then they try to claim any and all repairs on renters personal insurance. I called my insurance company and told them NOT to pay anything as this claim was fraudulent. But was told, unless I had the previous pictures they could not do anything as the claim was filed. I have already switched Insurance company’s but Enterprise is coming after me for my deductible. This practive of filing fraudulent claims is not a decision made by an unscrupulous location. It is derived from a culture from the top down. After 20 years I am expecting Enterprise to make this right. If not, I will use my position as a marketing director to create a social media campaign including my company’s contacts with Disney and the NHL to inform everyone of the deceitful culture driven by Andrew Taylor, Chrissy Taylor, Randal Narike, David Nestor and the other officers as well as the overseeing Board of Randa Duncan, Richard Bachman and the other Directors

Re: 1771934701 My husband reserved a car to pick up at 9:00 Wednesday morning (7/5) to go to Denver for an appointment for his cancer treatment. When we arrived we were told that there wasn't a car available and we would be called when one would be. There were two cars out in front but we were told that they were already reserved. That makes no sense, you understand that right? This put my husband in a very difficult situation in order to get to his appointment on time. Why would you reserve a vehicle the day after a holiday when your office would be closed therefore you would not have the inventory to supply the people you promised to? Yesterday and today I have reached out to speak with someone regarding this but while promised someone would get back to me, no one has. Jay-Sarah Shannon (970)769-7710

Filled a police report on the ground one of your employees vandalized my car left on your lot overnight -- good luck and see ya in small claims

Scheduled a pick up with my rental, your phone system malfunctioned and took me 4 hours to finally get in touch with someone. Then it was another 30 minutes for the area manager to reach out. By this time my father in law had already made it to pick me up and start our way to the branch. Once at the branch I was told my debit card wasn't sufficient for the rental, I had to bring in a bill with my name on it. (Mind you I was about to give them $1500 in rental fees and deposit). At this point I'm beyond livid that no one in the company that knew I was paying with a debit told me this. So I stated "Well this is BS, I'm 5 hours behind Schedule because your company's issues,n ow I have to leave and come back what BS." Turned to leave without my DL she say "here's your license." Then as I'm exiting she yells "AND DON'T COME BACK." so I retorted to her with "Get Ducked." AND left. Proceeded to get a bill from the house changed my reservation site and found she says I cussed her out. Never cussed her stated "This is BS" but never cussed her until she acted like a child that her company messed up and made me mad.

I wrote a review yesterday for Garden City Kansas office and you want my rental contract etc. You must not have even read my earlier review since i did NOT get a car due to local employee's actions. It was around 1:30 pm local time Garden city, not airport location. The young man in question had an unusual name which I did not write down.