EF Ultimate BreakReviews of efultimatebreak.com

Ive traveled multiple times with EF and warn everyone to avoid them. They're more interested in squeezing as much money out of people as possible rather than providing a good experience. Don't trust any of the positive reviews. They make travelers complete the reviews while still on the trip and stand over your shoulder while you do to make sure you leave a good review. And if anything goes wrong or you have any questions expect to be treated horribly by customer service.

I've been dealing with EF's Customer service and all I get is lies and deception. I had to cancel a trip and get the refund I am owed. I was told one thing on the call with EF and then received different information via email. When I continued to ask for my refund, they kept coming up with a different reason to withhold my money. With each excuse I was able to provide written proof of the excuse being invalid. When they couldn't come up with any more excuses, the answer I continue to get is basically 'our team lied to you and gave you the wrong information so we're not going to refund your money'

Do not use EF. They booked the worst flight itinerary. You see you paid 7k for the flights and the trip. Why can’t I get a reasonable flight? I lost one day of just traveling. If you decide to book a tour with them then book your own flights!

I would like to give 0 stars, but I guess I can’t. I booked a trip for the Highlights of Japan for May back in August of last year as a person with Cerebral Palsy. I use an electric scooter for long distances and a posterior walker. I tried to reach out to the company in August of 2022 to communicate about my accessibility concerns and never heard back from anyone. My friend was an ambassador and tried to reassure me that they would get back, she even reached out herself. I tried to communicate again in January, February and March via phone and email and didn’t get any response. Finally I talked to the supposed disability liaison. She tried to talk me out of the trip, telling me it probably wouldn’t be possible, even asking if my scooter would be able to charge in Japan?? What in the world?? She did not provide any useful information or reassurance and caused my anxiety to skyrocket, so with the lack of confidence in the company I stated I wanted to cancel the trip. This was back in April, the trip has passed and I have not received ANY funds or further communication from them and I spent 3,928 dollars total for this trip that I planned for and did not get to go on! Please listen to this warning! Do not book with this company if you are concerned about accessibility. My plan now is to spread this as far as I can and push forward with a lawyer to get my money back.

Terrible company, full of scams. They know exactly what to do to get your money. They don't care about customer service, life long customers, or treating you as human. They're only concerned with profiting and making money.

The flights were very inconvenient for many people. Buying us the cheapest flights with 5 hour layovers was not in our favor. If we are paying over 5k for this trip then we deserve flights that actually get us there as soon as possible with the nearest airport. I've been paying for this trip since 2022 which makes it even more frustrating. The actual trip and itinerary were fine for the most part. Great tour guide and great tour group. The problem was transportation. We were in a bus heading towards Osaka but the bullet train could've taken us there sooner. Some of the excursions were cancelled due to rain, but we never got refunded for those.

Had to cancel a trip with them and they just straight up stole over $2k from me. Had to cancel my trip due to work reasons and that wasn’t / “qualified reason” so now I’m loosing out on a lot of money. Do not book, complete scam.

I had decided to cancel a trip I had to Dublin on January 9th. One of my friends had done the same on the same day and time as me. I was told I would get my money back within a week. It has been a month since then and I still haven’t received a refund. I will take further actions if necessary however I just want my money back. They expect us to pay on time but don’t have the courtesy to pay us back within the time provided to us.