Luz
*"I paid for 28 days and only studied…
*"I paid for 28 days and only studied for one week. Then when I wanted to log back in to finish my remaining days, they were already charging me more money."*
Response from Educly AI AppOct 23, 2026
Thank you for sharing your experience. We're sorry to hear about your frustration regarding your subscription. We would like to clarify that EDUCLY operates on a recurring monthly subscription model, rather than a payment based on the number of days you actively use the platform. When you purchase a subscription, access remains available throughout the paid billing period, regardless of whether you study every day or only use the platform for a week. Subscription renewals occur automatically according to the billing conditions presented during checkout. All information regarding recurring payments, renewal dates, and subscription conditions is clearly disclosed before purchase and outlined in our Terms and Conditions. You can review our Subscription Terms here: https://educly.app/termos-assinatura If you experienced difficulties accessing the platform before your paid period ended, we encourage you to contact our support team at [email protected] so we can investigate your situation and provide the necessary assistance. Best regards, EDUCLY Team