S. O.
Disorganized and slightly rude.
The female telephone staffers are exceptionally rude and condescending. There is never any reason to say to a customer seeking some clarity "Like I said" when you actually have not explained what you said. Customer service is mediocre at best. Having your customers call you for verification is annoying. You should call your customers who are spending heard earned money instead of making them do the work. The company does not seem terribly organized and tends to ship things to old addresses while blaming the customer. As a whole.....a mediocre experience with a sense of entitlement. Unless you absolutely have to shop here...shop elsewhere.
Response from eDrugstore.comNov 29, 2012
Thank you for your comment. I believe I know who you might be talking about, so I have given your response over to the medical staff’s director. We stride on giving the best customer service in the industry. I understand your concern about the verification call and how it can get annoying. We provide this verification to make sure the order is accurate and to make sure the order is processed in an immediate manner. Please contact me in the future if you have any questions or concerns or would like to place an order with me directly as I am the customer service manager - Kyle Rao (Phone number: 1-800-990-9681 ext. 735). Sorry again for the bad experience, and we’ll work to achieve the best standards of practice for you.