eDrugstore.comReviews of edrugstore.com

Response from eDrugstore.comDec 2, 2021

THE FULFILLMENT ISSUES ASSOCIATED WITH THIS ORDER WERE NOT DUE TO THE SELLER. This order is currently being investigated internally, contact with customer has been made. UPDATE: Trace #USPS- 33070496 has been initiated. UPDATE: December 5, 2021, 3:31 am Arrived at USPS Regional Facility CHICAGO IL NETWORK DISTRIBUTION CENTER UPDATE: December 6, 2021 In Transit to Next Facility

Response from eDrugstore.comSep 20, 2021

Hello Jason, We appreciate your continued business, and taking time to fill out your candid Trustpilot review. It is lawfully necessary that you speak with our medical staff once a year, on or close to your initial anniversary date. You will not be transferred to the medical staff every time you place an order. There are no circumstances noted in your order that caused the delay of your package. You placed your order on Monday, 9/3 at 12:04p. You selected FedEx 2nd day shipping. Your package shipped that same day, at 1:22p. Your package arrived on Wednesday, 9/15 at 2:13p. That's 2 business days that you requested. There are also no notes in your order that indicate that we questioned the validity of your identification, and those would definitely be notated. Are you sure that you are recalling your latest experience with us? Please contact us at 1-800-990-9681 ext 460 so we can have a conversation. Thank you and stay safe.

Response from eDrugstore.comSep 16, 2021

THE FULFILLMENT ISSUE ASSOCIATED WITH THIS ORDER IS NOT DUE TO THE SELLER. Hello Joseph, We appreciate your continued business, and taking time to fill out your candid Trustpilot review. You placed your order on Sunday, 9/5 over the Labor Day Weekend. You selected FREE USPS shipping, 5 - 7 days, and your package shipped Tuesday, 9/7 at 1:12p. Per USPS.com "Sep 13 10:23 AM Waterford Works, NJ, United States Delivered, in/at mailbox". That's 5 days shipping, within the window for delivery. Please contact us at 1-800-990-9681 ext 460 so we can have a conversation. Thank you and stay safe. UPDATE: Delivered, In/At Mailbox September 13, 2021 at 10:23 am WATERFORD WORKS, NJ 08089 NOTE! Customer alleges that package was "stolen from the mailbox" and refuses to engage USPS to address this issue with them.

Response from eDrugstore.comSep 13, 2021

THE FULFILLMENT ISSUES ASSOCIATED WITH THIS ORDER WERE NOT DUE TO THE SELLER. UPDATE: Per FedExtracking.com Sep 15 1:33 PM Chicago, IL, United States Delivered We have attempted to make amends with this customer via emails which have gone unanswered. The customer has created a charge back through his bank, in what appears to be an attempt to get free medication. Hello Kenneth, We appreciate your continued business, and taking time to fill out your candid Trustpilot review. You placed your order on Friday, 9/3 at 1:29:00p, after shipping ceased for the day and we did not ship over the Labor Day weekend. You selected FedEx 2nd day shipping, and your package shipped Tuesday, 9/7 at 10:37a. Your package ought to have arrived Thursday 9/9, but for some reason FedEx decided to ship from Indianapolis through Georgia to get to Chicago, burning through another weekend. Your package is currently on a FedEx truck, out for delivery just 2 business days after your scheduled delivery. Never-the-less, I want to apologize on behalf of FedEx for the delay and any inconvenience this has caused. Please contact us at 1-800-990-9681 ext 460 so we can have a conversation. Thank you and stay safe.

Response from eDrugstore.comApr 19, 2021

Hello Ray, I'm very disappointed to hear that the safety seal on two of your pills were breached. We're you able to get pictures of the blister card and the damage to it? Please call us at 1-800-990-9681 x460 so we can get this matter taken care of immediately.

Response from eDrugstore.comJan 14, 2021

Hello Jim, We appreciate your business, and taking time to fill out your Trustpilot review. Our records indicate that is your third order with us. Occasionally our website gets mistakenly read, which leads to expectations that are frustratingly not met. We apologize for any misunderstanding you've had and invite you to revisit our website for the verbiage. You always have the option of calling in to place an order, which will save time, and we have stop gap measures in place to check and recheck your order's accuracy. If you have further questions, please contact us at 1-800-990-9681 ext 460 Thank you and stay safe.

Response from eDrugstore.comJan 5, 2021

Hi Joe, We want to thank you for your continued patronage and your Trustpilot review. Your order was placed Saturday 12/26 at 4:45p and you chose free USPS shipping. Your package shipped Monday 12/28 at 8:48a. According to USPS.com tracking, your packaged was delivered In/At Mailbox Saturday Jan 2at 5:27p, just 4 business days. You were one of the fortunate ones during this holiday season! If you have any questions, please contact us at 1-800-990-9681 ext460 Happy New Year and stay safe.

Response from eDrugstore.comDec 15, 2020

Hi Bret, We truly appreciate your business, and I wanted to thank you for your candid Trustpilot review. Great news! We have just implemented an SMS notification for coupons option. This will bring you the most up to date coupons directly to your phone via text for up to 35% off your purchases. No more missed emails! If you have any questions, please contact us at 1-800-990-9681 ext460 Thank you.