Frank J Mela J.
I placed an order and I never received…
I placed an order and I never received it. I called to inquire what happened and I was told my CC didn't go thru, and that you tried to contact me every day and that was "Baloney" It's funny because when I reordered with the same CC everything went thru.. Plus you need better customer service representatives! and after reading your reply, I can see why you have terrible customer service and anyone can supposably document they called that doesn't make it true and I have my phone records to prove your false claim AGAIN!!!
Response from eDrugstore.comApr 23, 2024
Hello Frank, The order you placed on 4/4 but never received was CLOSED because your credit card kept declining. We left you 2 voicemails on 4/4 at 3:25p and 4:44p, 1 voicemail each day, on 4/5 at 10:41a, 4/8 at 11:37a, 4/10 at 11:39a, 4/11 at 11:46a, and 4/12 at 12:52p, but you never returned our calls. It is documented properly. We understand that credit card limits are occasionally exceeded. We give our customers the benefit of the doubt, things happen. Our Customer Service Representatives are highly trained, well versed in our products, and very well mannered. Thank you for the input, but no. We're proud of the ones we have. We'll stand behind our original reply.