eDrugstore.comReviews of edrugstore.com

Response from eDrugstore.comOct 19, 2015

Sir, Firstly, thank you for all the years of customer patronage. We will truly miss you!!! Your comments are very concerning and will be dealt with accordingly. We did speak to the person in question about your concerns. By what you describe, it appears that our Customer Service Representatives did not follow the correct and proper protocol for taking care of our callers and customers. On every poor customer review that any of our staff receive, we document and file for future actionable recourse. We wish you the best in your future endeavors. Sincerely, Jerryr, Media Relations AccessRx.com

Response from eDrugstore.comOct 19, 2015

Tyler, Your phone discussion with the said Call group Representative is very concerning to me and our staff. We have since had a discussion with him about proper communication ad professionalism while speaking to our most valuable customers and all callers. We hope that you never have a bad experience again. Sincerely, Jerryr, Media Relations, AccessRx.com

Response from eDrugstore.comJul 29, 2015

Sir, Yes, I would agree with you. Mother-nature prevented FedEx from flying into New York to deliver your package in the time you ordered it. Your order was placed on Monday and shipping the same day. This is what we see from the shipping log: 7/03/2015 - Friday 11:11 am Delivered New York, NY 8:19 am On FedEx vehicle for delivery NEW YORK, NY 7:39 am At local FedEx facility NEW YORK, NY 5:58 am Arrived at FedEx location NEWARK, NJ 3:01 am Departed FedEx location MEMPHIS, TN 7/02/2015 - Thursday 4:18 am Arrived at FedEx location MEMPHIS, TN 7/01/2015 - Wednesday 9:56 am Shipment exception FORT LAUDERDALE, FL Delay beyond our control 9:56 am At local FedEx facility FORT LAUDERDALE, FL 6/30/2015 - Tuesday 11:12 pm Shipment exception FORT LAUDERDALE, FL Delay beyond our control 11:10 pm At local FedEx facility FORT LAUDERDALE, FL 10:36 am At local FedEx facility FORT LAUDERDALE, FL 10:36 am Shipment exception FORT LAUDERDALE, FL Delay beyond our control 6/29/2015 - Monday 10:54 pm At local FedEx facility FORT LAUDERDALE, FL 8:55 pm Left FedEx origin facility FORT LAUDERDALE, FL 5:39 pm Picked up FORT LAUDERDALE, FL 12:23 pm Shipment information sent to FedEx As you can see we rely on our Shipping Courier and that week was heavy weather dalay's. Hope this helps, Jerry R., Media Relations AccessRx.com

Response from eDrugstore.comJun 11, 2015

Dear Sir, After checking FedEx tracking, the Driver was unable to deliver your envelope because there was no one home to sign for it. A delivery option was requested per the notes, “7:56 am Delivery option requested - Hold at FedEx location request received - Check back later for shipment status" The envelope was picked up on Saturday May 30th. If you wish to have deliver coordinated by our customer service professionals, we could have avoided the delivery issues. We hope we can help you on your next order to ensure a faster delivery. Sincerely, Jerry R., Media Relations AccessRx.com

Response from eDrugstore.comJun 11, 2015

Dear Sir, Your order was shipped via FedEx on Tuesday May 12th, on Thursday May 14th, FedEx noted “Customer not available”. On Friday May 15th you requested “Hold at FedEx location”. Your package was finally picked up by you on Saturday, May 16th. We hope that in the future you call our customer service dept. to request help with your order instead of using negative feedback. Let us help you should this happen again. Sincerely, Jerry R., Media Relations AccessRx.com

Response from eDrugstore.comJul 29, 2015

Mr. DeFiori, First off, I want to thank you for being such a loyal customer over the last few years. Unfortunately, we have to rely on our Shipping carriers and for your postman to leave you a 2nd notice is unacceptable. I am sorry you had to wait to receive your order an extra couple days. I would like to offer you free FedEx shipping on your next order. Just ask for Kyle or Bill and they will take care of you. Let them know that Jerry said to make it right. ;) Hope this helps you, Jerry R., Media Relations edrugstore.md

Response from eDrugstore.comApr 8, 2015

Mr. Abdul, Your facts about medication authenticity from one of our USA Pharmacies is completely false. You may not have experienced a positive result from the medication, not all men do. Your statement about Viagra not working for 68% of men is also false and would not be quoted by anyone of our staff. You ordered only this one time and the minimum dollar value possible. With over 16 years of honesty and integrity, we have served over 580,000 customers since 1998. We are highly confident that our customers will determine their satisfaction of our products and services. Respectfully, Jerry R., Media Relations AccessRx.com

Response from eDrugstore.comMar 3, 2015

Mr. Farkle, I want to thank you for being a loyal customer over the years, we very much appreciate your business. I want you and everyone reading to know and understanding the cost of the ED medications over that past 10 to 15 years. In the beginning around 1998 to 1999, Pfizer raised prices of Viagra only 3% per year like clock work every January for 10 years. Then Eli Lilly started raising their prices of Cialis after their first year in 2005 by 6% per year until 2009, when they started increasing there prices twice per year by 6% to 9% For the past 6 years, Viagra and Cialis has increased approx. over 15% per year making them 3 to 4 times most costly to all Pharmacies since they first came out. Other ED medications like Levitra, Staxyn and Stendra have all jumped on the bandwagon and increased their cost every year as well. We hope with a new FDA approved generic sildenafil citrate (Viagra) coming out in 2019 or a new FDA approved tadalafil (cialis) coming out in 2017, we should see some price relief. Lastly, be very careful when ordering from so called Canadian Pharmacies. Since 2003, Pharmaceutical Manufactures have been watching and regulating every Canadian Pharmacy and have imposed large penalties and fines against them if they sell to other Countries. You may not notice that all online Canadian Pharmacies use other Countries to dispense their medications. Be careful out their when ordering medications online. What you see is not always what you get. Cordially, Jerry R. Media Relations AccessRx.com