eDrugstore.comReviews of edrugstore.com

Response from eDrugstore.comJun 26, 2017

Andrew, I just wrote about being too expensive in February, but wanted to use and update a similar reply here. First, I want to first thank you for being a loyal customer the past 10 years, we very much appreciate your support. I want to advise that if you are not buying an FDA approved medication, then you may be risking your health with sub standard medication that may be very different than what you are expecting to receive. We have heard from our customers and callers the past 18 years that they have tried some other online web sites and received their shipment from other Countries only to find out that their counterfeit medication did not work and actually made them sick in some cases severely ill. You can't be too careful, with offshore drugstores. I do agree with you about prices, this medication has increased in price on average 9 to 12% every summer and every winter since 2009. We always advocate that anyone looking to consume this medication, should definitely shop around at more than 2 Pharmacies for comparison. Please keep in mind, that our prices include the Physicians time and expense as well as your prescription for these medications. In some cases, a Physicians visit could cost over $90 and up to $200. If insured, you may have a co-pay of $20 to $40. If you compare all the costs and time associated with obtaining these medications, you may discover that we are less cost than the local pharmacy. Hope this helps. Sincerely, Jerry R., Media Relations eDrugstore.com

Response from eDrugstore.comMay 9, 2017

Andrew, I just want to let the readers know the short history of your call and the fact that we have never done any business with you including trying to place an order on April 19th. Unfortunately, this did not go your way, even after our Customer Service Manager explained our process. It shows that you were not sure about the exchange rates since you live in Canada and wanted the order closed, which it was. You can't just write anything on a review and hope that the reading public will believe you! It doesn't work that way with our company and Trust Pilot. We have serviced over 625,000 clients (with a strong satisfaction rating) since 1998 and we hope to continue another 20 years. Sorry we couldn't be of service. Cordially, Jerry R., Media Relations AccessRx.com

Response from eDrugstore.comFeb 22, 2017

Joseph, I want to first thank you for being a loyal customer the past 10 years, we very much appreciate your support. I do agree with you about prices, this medication has increased in price on average 9 to 12% every summer and every winter since 2009. I guess the Manufacture figures that they hold a patent until November, 2017 and they will ensure their shareholders that the profits/earnings will be as high as possible until their medication goes generic. We will always support a competitive sales price. We always advocate that anyone looking to consume this medication, should definitely shop around at more than 2 Pharmacies for comparison. Please keep in mind, that our prices include the Physicians time and expense as well as your prescription for these medications. In some cases, a Physicians visit could cost over $90 and up to $200. If insured, you may have a co-pay of $20 to $40. If you compare all the costs and time associated with obtaining these medications, you may discover that we are less cost than the local pharmacy. Hope this helps. Sincerely, Jerry R., Media Relations eDrugstore.com

Response from eDrugstore.comFeb 6, 2017

Sir, When packages are tampered with from our USPS or FedEx couriers or other staff, we request that you call our office and provide details, photo's and other items that will enable us to open a case with them and challenge the issue. Unfortunately, this was not done and we are left without an opportunity to defend our case. Nevertheless, we have placed a $75 credit on your account for your next order. Please call us and provide us your telephone number. The phone # we called is disconnected. Thanks, Jerry R., Media Relations eDrugstore.com

Response from eDrugstore.comJan 24, 2017

Dear Vincent, Thanks for your feedback, we are always looking to improve our web site and process so that it is easy to order from AccessRx.com. We are very sorry to hear that you thought you were buying 1 bottle of Viagra for $79.00. If you could advise https://www.accessrx.com/viagra/ what we should do differently to ensure that no one else thinks that we are selling bottles of Viagra for $79, then we could look at making changes to our wording and image layout. I know that it may look like we are selling bottles due to the pictures of the various bottles, however we also show the up/down counter to order tablets by stating "Select Your Pill Quantity" from 1 to 90. Hope this clears up any confusion, however we looking forward to comments via e-mail. Sincerely, Jerry R., Media Relations AccessRx.com

Response from eDrugstore.comJan 4, 2017

James, First, I want to thank you for being a loyal customer over the past 5 years. We take our Customer Service and their communication with our customers very seriously. I want to advise you and all readers, that we have had a serious discussion with our Service Rep. that handled your order and will be monitoring all future calls for the next month to ensure this does not happen again. Finally, if you should have issues in the future with any of our Customer Service Personnel please call our Customer Service Manager Kyle at 1-800-467-5146 and state you disappointment with him. He get's to the bottom of all issues and resolves these matters in a timely manner. He also disciplines our Call Staff accordingly, which I am glad to say, rarely happens. Thanks again for your loyalty, we very much appreciate it. Sincerely, Jerry R. Media Relations eDrugstore.com

Response from eDrugstore.comSep 23, 2016

Joe, I want to thank you for the past 6 years as our very valuable Customer, it is very much appreciated. I want to also state that I agree with you 100% that the price of these drugs has gotten very expensive since you first ordered them back in 2010. I have written dozens of responses regarding the increase in drug cost over the past 7 years mainly. In 2009, the Cialis Manufacturer Eli Lilly tested their market and raised the price not only once but twice in one year. Their test worked and so they continued raising the cost to all USA Pharmacies and Distributors every Summer and every Winter ever since. I have had to increase our selling price accordingly. I wish I could offer a solution to these high prices, but I really can't. The only light at the end of this high cost medication, is that Cialis will lose it's patent for Tadalafil (generic Cialis) before December 2017 and prices will come down. All the other Manufactures marketing ED Medications will price their drugs accordingly. Hope this helps. Sincerely, Jerry R. Media Relations eDrugstore.com

Response from eDrugstore.comAug 25, 2016

Donald, First, I want to thank you for being such a loyal customer for the past 8 years. I want to apologize on behalf of our staff personnel for speaking in an unprofessional manner. I have investigated the issues that have prompted you to voice your feedback and have met with 3 of our staff including the Customer Service personnel and their Manager. I have requested that they call you to apologize and explain why they may have spoken in the manner that they had. Secure Medical does not tolerate Employees that speak unprofessionally to anyone that would further damage our reputation through these reviews. In addition, we have noted employee files. These notes will not benefit them and possibly rescind their future opportunities with Secure Medical. Sincerely, Jerry R., Media Relations eDrugstore.com