eDrugstore.comReviews of edrugstore.com

Response from eDrugstore.comJul 29, 2015

Sir, First off, thank you for being a loyal customer since 2014. I hope that I can shed some light on the cost of Viagra. The prices for this medication class has increased twice per year since 2009. What this means, is every Pharmacy in the USA has to pay substantially more every summer and every winter. I have been observing these price increases starting in 2001. The cost increases provided by the pharmaceutical manufactures are ridiculous and we hear about them all the time from our customers. What I do encourage everyone to do, is call the local Pharmacy and get the exact price of the pills, then add in the time and expense to visit with your Doctor, and after all these costs, you may feel that ordering with AccessRx.com actually saves you money. Honestly, I know it does. I also hope you take advantage of the many discount coupons we offer every week through our opt-in e-mails. These coupons on AccessRx.com can save you up to from $7 to over $400 depending on the size of your purchase. Sincerely, Jerry R., Media Relations AccessRx.com

Response from eDrugstore.comApr 20, 2015

Dear TSL, We always appreciate good constructive criticism from our customers. Since 1998, we have always tried to make our process as easy and informative as possible. With many of the medical questions, processes and requests from our customers/patients of our supporting Physicians, we look for an even balance that hopefully works for all parties. Tele-medicine is partly about the Physician clinic speaking to their Patients so we’ll need to keep this process and policy the was it is. I have reviewed your shipping time for the two orders you placed in the past two months. Your last order was placed on Wednesday evening April 1st and reviewed by the Physician on April 2nd approving your prescription that was delivered by our closest networked U.S. Pharmacy two business days or Monday April 6th. From Thursday to Monday, the USPS priority mail package arrived in 2 business days. I do apologize for the way you were spoken to and I will be speaking to the Customer Service Representative about his reply and how he could have handled his response much more professionally. In order to ensure your experience in the future is provided with the best service possible, please call one of our Customer Service Managers at 1-800-467-0297 and speak to Kyle (ext. 735) or Bill (ext. 774) for a larger discount on your next order and follow your order for expeditious delivery. Your account has been noted accordingly. Sincerely, Jerry R., Media Relations AccessRx.com

Response from eDrugstore.comFeb 20, 2015

Mr. McKeon, First off, thank you very much for being a long-time loyal customer of AccessRx.com. Since Pfizer starting selling viagra, they have raised the cost 22 times, the most recent this past January. They are obviously taking advantage of their blockbuster medication until their 2nd patent expires in 2019. We are all hoping for an FDA approved generic sildenafil citrate so the price can be knocked down to the late 90's prices once again. It's a matter of time, but it will happen. The pressure on Pfizer to reduce their brand viagra cost may not come from their own generic, because the generic form of Cialis which is tadalafil is set to expire in 2017. We should see price reductions in 2 years with FDA approved generic tadalafil for ED treatment and force Pfizer to lower their brand viagra cost to pharmacies as well. Lastly, make sure to take advantage of the 5% off coupon listed on your Pharmacy receipt. You could have saved almost $24 on your last order if you had used the coupon. Cordially, Jerry R., Media Relations AccessRx.com

Response from eDrugstore.comJan 27, 2015

First off, Thank you for being a Loyal Customer. I have reviewed your order, and had a conversation with the Call Groups Supervisor as a result. The Mgmt. will be discussing the Customer Service Person's intentions when providing you information about ordering. We want to be sure you were not misled in any way that would place you in a compromised position. Having said that, as a Secure Medical - AccessRx.com Policy, all callers should be spoken too with their best interest in mind and not the Call Reps. The Call Reps are not compensated with ill intention, however commended for helping Customers with all available options when ordering. In regard to the high prices, see my comments below from others that have also mentioned this. If you really compare our prices to the top 3 Pharmacies in the Country, you will find that we are competively priced after all aspects of ordering are taken into consideration. Convenience of visiting with our Physician by Phone is the most valuable service we have to offer. This service and monetary value is different for all customers. We hope you chose what is best for you on your next order. Sincerely, Jerry R, Media Relations AccessRx.com

Response from eDrugstore.comDec 18, 2014

Yeah, the 2 day weekday delivery from FedEx is correct. You ordered on Thursday the 4th and received it on Monday the 8th. The Saturday delivery does not apply unless you select a Saturday delivery.

Response from eDrugstore.comDec 8, 2014

Dear Sir, The cost is actually determined by the Pharmaceutical Manufacturer. In your case, Viagra is made by Pfizer and these executives feel that it is in their best interest is to serve the needs of their shareholders and not the end consumers who pay their FAT Salaries. Our network of Pharmacies and Physicians have always charged a fair price to our customers. This leaves me with stating what I usually write when asked about our prices. I always say, please find out the cost to visit your own Physician. Is it $20 to $40 co-pay insurance plus time and expense (missing work). Also, please call your own local drugstore and ask them the prices of Viagra 100mg. I have, they are $38.60 and $37.30 per Viagra 100 mg tablet from the two largest Pharmacy chains in the country. Now ask yourself after all this is our prices way too much!!! Actually, you save money buying from AccessRx.com!! Sincerely, Jerry R., Media Relations AccessRx.com