Parbatee N.
New Customer
The price was right and shipping was fast. My complaint is that I had to reach out to the company to provide me a shipping/tracking number and the trouble ticket was closed out without resolving the issue. I did have to email the company multiple times. I will probably use them again.
Response from EditorialistOct 10, 2025
Hi Anthony! Thank you for sharing your feedback. We truly appreciate you bringing this to our attention. To clarify, when you reached out to our support team on October 4th regarding tracking, the tracking number, UPS details, and a direct link were included in our initial response before the ticket was resolved. However, we understand there may have been some confusion, and we sincerely apologize for any inconvenience this caused. We’ve taken action to ensure important details like tracking information are more clearly highlighted in future communications to prevent similar misunderstandings. We truly value your feedback and the opportunity to improve.