R M.
Joke
The customer service response time is decent. However I submitted a return. The package was delivered October 1. I decided to go ahead and track the package and when I did, it was October 9. They never let me know they received my return. I am the one that had to inform them that my package had been returned nine days ago. 🙈 They apologized and started the process to initiate a refund. The refund will take 5 to 10 business days mind you, so in total, my return refund has been delayed by 20 days. I wonder what would've happened had I not notified them that my package had been received back to the vendor? How do they not have a system in place that notifies a customer that their returns have been received? This was my first time shopping at this company and it will be the last one because it's not my job to tell them when my return has been received, it's theirs.
Response from EditorialistOct 15, 2026
Hi R! We’re sorry to hear about your experience and appreciate you bringing this to our attention. We haven’t been able to locate your case with the information available. Please reach out to us at [email protected] so our team can look into this further and assist you.