Maiya L.
Won’t ship item/no updates!!
I placed my order on September 11, and both my order and payment were confirmed that day the same day. On September 16, I reached out for an update because my order still had not shipped, and I was told that it was “in the final stages before dispatch.” On September 22, I wrote again because there were zero updates. I got another what I felt was a generic reply, “your order is processing and will ship out soon”. At this point I wrote another email detailing my frustration on this whole situation. I feel holding your merchandise for nearly two weeks still “processing” is excessive. There is no further information regarding my order as of today September 23rd. I was not offered a refund or an estimated date and am still confused on when my order will be shipped to me. I ordered because of all the positive reviews and the quick shipping. I am still waiting.
Response from EditorialistSep 24, 2026
Hi Maiya! Thank you for sharing your feedback. We’re truly sorry for the frustration and disappointment this delay has caused. We’ve reviewed the order and can confirm it was placed on September 12, with a standard processing timeframe of 7–10 business days. As mentioned in our correspondence, we’re already working closely with our partner merchant to obtain the latest status and are following up to move things along as quickly as possible. We sincerely appreciate your patience and want you to know that we’re here to support you throughout the process. Our team remains available in the meantime should you need any further assistance.