Lene M.
They encouraged me to re-enter positions, then liquidated me again — read this before you fund
They encouraged me to re-enter positions, then liquidated me again — read this before you fund I want to save other traders the experience I just had with EdgeClear. Liquidation #1 — I acted immediately, it made no difference When EdgeClear flagged a margin deficiency I responded immediately and initiated a wire transfer. I communicated this clearly to their team. Despite acting in good faith and with urgency, they liquidated my position anyway before the funds arrived. They later refunded the commissions — a quiet acknowledgment that the situation was not as clean as they now claim. The support that followed — vague, slow, and ultimately harmful After the first liquidation I was in contact with two of their team members, Max and Niko. Their messages strongly implied my situation would be reviewed, that I should re-enter my previous positions, and that they would work with me from there to remedy the situation. I followed that guidance in good faith. Any trader reading those messages would have done exactly the same. Liquidation #2 — they pointed me back into the market and then pulled the rug I rebuilt my positions as their team had encouraged me to do. Then EdgeClear liquidated me again. A second liquidation within 48 hours, on positions I had re-entered at their own staff's direct encouragement. No warning. No phone call. No chance to act. Just gone. Let that sink in: their team guided me back into the market, and then liquidated me without warning on those same positions. The CEO's response — a masterclass in deflection I escalated to the CEO, Morad Askar, expecting leadership and a genuine review. What I received was a carefully constructed email that reframed every single failure as my own decision. The encouraging messages from his staff? Completely unaddressed. The fact that I re-entered based on their guidance? Described as me simply "choosing" to re-enter. Every loss, every outcome — pinned cleanly on me. This is not a CEO who investigates and owns his team's mistakes. This is a CEO who writes airtight corporate emails and closes the door. The bottom line for US traders EdgeClear will enforce their margin policies to the letter when it costs you money. But when their own team's communications encourage you to take on risk and then that risk is liquidated without warning — do not expect the same precision in accountability. You will get silence when you need guidance, encouragement when it suits them, and a polished deflection email when you ask for answers. If your broker's integrity and support quality matter to you — and in fast-moving futures markets they absolutely should — think very hard before funding an account here.
Response from Edge Clear LLCJul 3, 2026
Thank you for sharing your perspective. We are sorry that your experience did not meet your expectations. We do respectfully, however, need to correct several statements in your review. While your account remained available for trading despite the margin deficit, the decision to re-enter the market was yours alone, and EdgeClear did not place or execute any trades on your behalf. We gave you the courtesy of not liquidating the entire position pending funds being received. Your funds didn't arrive for at least 4 days. Additionally, the statement that your positions were liquidated "without warning" is not accurate. Our team communicated with you multiple times throughout the margin deficiency process regarding the status of your account and the need for required funds to be received. As with all customers, our risk decisions are based on cleared funds actually received, not pending wire transfers, and our margin policies are applied consistently based on exchange rules and clearing firm requirements. We understand that international wire transfers can sometimes take longer than expected, and we recognize the frustration that can create. However, because futures are a leveraged instrument, we manage risk as a priority and we did what we could to support you. While we respect your right to share your experience, we believe it is important that public reviews accurately reflect the facts. EdgeClear remains committed to managing risk for our customers and clearers first. This is the key issue with your case; risk was being violated. We are also committed to treating all of our members fairly and with respect. We believe we are the best at providing timely and expert support.