You don't stand behind your product, it broke in half shortly after I got it. Then you charged me to replace it, are you kidding?
Response from eddiebygiddy.comMay 7, 2020
Howdy Mike! Eddie is constructed from durable, medical-grade materials that will last an extended period of time if you follow the usage, cleaning, and storage instructions. All of our devices are thoroughly tested for quality assurance prior to being packaged and shipped discreetly to you. We wish you the best on your path to better health, wellness, and happiness!
RD
Robert D.
Total lack of follow thru on your part it happy
Total lack of follow thru on your part
Response from eddiebygiddy.comMay 5, 2020
Howdy Robert, we're sorry you're not completely satisfied with your order and device. Our team reached out on May 1st requesting a new size and shipping address to get your resize order sent out. We'll reach out again today to get this taken care of. We look forward to you receiving a device that fits just right, and we wish you better health, wellness, and happiness. Thanks!
KL
Kim L.
It does not fit correctly
It does not fit correctly, only goes half wy down, I think it could fot much better
Response from eddiebygiddy.comMay 4, 2020
Howdy Kim, we're sorry to hear that you might have ordered the wrong size. If the device is too loose or too tight, you will not able to experience the full benefits of our device. Luckily you have purchased Size Insurance, which means you can resize your device for free. Our team has reached out to you via email in regards to your order. We look forward to you receiving a device that fits just right, and we wish you better health, wellness, and happiness. Thanks!
SM
Sean M.
Does not fit
Does not fit, too small. I did pay for the insurance but I can't seem to get anyone on the phone so I can upgrade my size and get something that fits better
Response from eddiebygiddy.comMay 1, 2020
Howdy Sean, we're sorry to hear that your device is too small! If the device is too tight, you will not able to experience the full benefits of our device. Luckily you have purchased Size Insurance, which means you can resize your device for free. We do not currently provide customer support by phone, but we're happy to answer any questions you may have by email. Our team has reached out to you via email in regards to this. We look forward to you receiving a device that fits just right, and we wish you better health, wellness, and happiness. Thanks!
TB
TIM B.
Does not work for me at all...after 5…
Does not work for me at all...after 5 stints then a 6 way bybass I have not had an erection in over a year...viagra etc. doesnt work...I guess I should be happy Im alive ! But Im not...
Response from eddiebygiddy.comMay 5, 2020
Howdy Tim, we're sorry to hear you're not fully satisfied with our device and ED guide educational program. Our product has helped thousands with being able to maintain an erection. While our device may help with your physical ED symptoms, the ED Guide is designed to address the mental, emotional, and lifestyle aspects of ED. If the device is not the right size, it will not function as intended, which could be what you're experiencing. We wish you the best on your path to better health, wellness, and happiness.
CV
C V S.
Worst customer service
Worst customer service. I reviewed product as I saw it. Bought 2 at full price. Product does NOT work. They chose to ignore my request for full refund on 1. Poor customer service!
Product is deficient especially for money spent. Don't waste your money.
After getting Giddys reply of a 24.95 Handling FEE to replace. I sent this reply.
Your 24.95 processing fee is a joke and basically is sticking it in my nose. Keep your money. Customer LOST!
Response from eddiebygiddy.comMay 1, 2020
Howdy CV, we're sorry to hear that you're disappointed with our device. Our devices and ED guide has helped thousands with being able to maintain an erection. While our device may help with your physical ED symptoms, the ED Guide is designed to address the mental, emotional, and lifestyle aspects of ED. If the device is not the right size, it will not function as intended, which could be what you're experiencing. We offer Size Insurance with every order, that allows you to resize your order for a small fee. We looked into the details of your account and can see that you did not utilize our Size Insurance to purchase a 2nd device, but instead purchased two discounted 1 Packs. Our team has reached out via email with information on certain policies available to your order. We wish you the best on your path to better health, wellness, and happiness. Thanks!
BT
bill T.
Wife doesn't like it ….
Wife doesn't like it ….. I need to see about returning for a refund
Response from eddiebygiddy.comMay 4, 2020
Howdy Bill, we're sorry to hear the wife isn't happy with our device. Our team has reached out to you via email to follow up with you on this. Thanks for your feedback, and we wish you the best on your path to better health, wellness, and happiness.
JO
John
Probably wrong size
Probably wrong size
Response from eddiebygiddy.comMay 4, 2020
Howdy John, we're sorry to hear that you ordered the wrong size! We offer Size Insurance with every order to help you find the perfect size! Our team reached out via email in regards to this. We look forward to you receiving a device that fits just right, and we wish you better health, wellness, and happiness. Thanks!
