Anni
Unsatisfied
The measurement protocol on the website is worthless. It clearly showed me as a size C. Once I bought, I got a different protocol that suggested a smaller size. I bought size insurance, but over 5 emails and a telephone call have not been returned. I am beginning to think this is a complete fraud. My next communication will cc the NY state Attorney General’s Bureau of Consumer Frauds and Protections. I am not embarrassed by my ED. It happens at my age.
Response from eddiebygiddy.comNov 30, 2020
Hi Anni, thank you for your feedback. Our team has emailed you on November 12th, 16th, and 20th. Our emails may be going to your Spam or Junk folder - so please check there for our responses! We also have live chat available on our website on weekdays from 12PM - 6PM CST. Just hop onto our website at https://getmegiddy.com/ and click on "Chat with an Expert" in the bottom right corner. If your Eddie is too large or loose-fitting, it won’t work to its full potential. However, we have a Size Insurance Guarantee, which means you can resize your device for free. We highly recommend utilizing this guarantee to get a different size Eddie first, so you can experience the full effect. We look forward to hearing back from you and improving your experience!