EdbMailsReviews of edbmails.com

We migrated from an on-premises Exchange setup to Exchange Online using EDBMails months ago, and it was nothing but trouble. Appointment details were incorrect, times were wrong, the organizer was replaced by the mailbox owner, and first and last names were mismatched. Support made countless promises but kept none of them. We ended up with more problems than we started with. We recently migrated another tenant, and once again, we faced nothing but issues. We encountered the same problem regarding Outlook and the meeting organizer; Teams chats weren't actually migrated but simply saved into a folder—what nonsense, that’s hardly a solution. You claim on your website that Teams data gets migrated, but that simply isn't the case. Teams meetings didn't even transfer over as actual calendar events. It’s been total chaos, and we are furious customers. I strongly advise against using this product or company. We never received a refund, so we are now taking legal action to claim damages. It is absolutely outrageous.

I upgraded this product as per advice from their on-line chat. It has taken over two weeks for them to get it to work while they blamed Microsoft 365 (that new and never used product) for causing throttling issues. It has been a truly awful experience from arrogant staff. Honestly you would think I was the first person to try moving email from a 365 server.

I was hit by ransomware and had to reinstall on the same computer it was previously running on, support would not allow this as we had already installed the software before on the same pc and wanted to sell us an upgrade the cost over 50% of the original purchase price. Really crap service in a time of need.

This application cost me the most. I tried to cheap out with it on a EDB recovery case, and it was a massive mistake. It literally messed things up, from missing contacts to removing letters from email addresses, to showing Errors but simulating it was still doing something until hours later showing the logs with the Errors. Such a Waste of Time. I even restored a Database from a Backup and same issues. DO NOT PURCHASE THIS

Migrating IMAP email server users to Microsoft 365 I have used this for a couple of months, and today's attempt to add a few users for a reasonable price just got me totally ticked off, and are the last straw. Here are my comments. 1. You pay for a number of users, but when you go to add more users, they start the clock all over again, so you get totally SOAKED if you need to only add a few users. My client is VERY unhappy about this. I was first offered a discount for chump change; they then increased the discount a bit, but it's far from enough. 2. Program "works" but is VERY spotty. Skips entire mailboxes sometimes. Interface is not particularly intuitive. They do have 24x7 chat support, which is a generally good but the back-end tech and renewal issues are supposedly not under the control of their support techs. Recent migration of large mailboxes skipped THOUSANDS of messages. 3. You give a migration pass a name, and set filter contents, but neither of these show up in the log for that migration pass. Kind of silly. Alas, I would find another migration solution until they can prove that the above issues are addressed.

Scammers. Like many of these edb toos, this is yet another scam unfortunately.

A few days ago I bought a license for 2 computers. shortly after, one broke and I wanted to install the software on another computer but couldn't. The software can only be installed 2 times. Their solution is that you buy another license ... a scam

Before we buy a pack of licenses we only had a chance to test with a trial version that able us to migrate only 10 mails for one e-mail account, who was very insuficient to know if it was really reliable or not, but they said several times and had in their EULA that there was a warranty of 30 days, so we buy 44 licenses expecting that in case of having issues it would be possible to be refunded. In the first 2 weeks we made a full migration, and a incremental in all 44 accounts. As a start, we made random searchs for folders and mails in some accounts, and notice that there was in some, missing mails and even folders with lots of mails. After knowing this we went in edbmail logs searching for reasons to this to happean and where it had happean, but there was nothing mentioning non of those missing folders and mails, leaving us in a situation that we didnt knew the full extention of what was migrated and what was missing in Office365. So, as a normal procedure for us, we contact edbmail support, who was very quick responding and trying to help. At the beginning, there was a first attempt from them to solve the issue remotely through RD, they tried to repeat the migration process and they notice that the issue continues, so they check all the available logs, who lead to a new version. I installed that new version but there was no difference, so I contact them again, and same procedure, but this time they spent a lot more time trying to migrate, who lead to a new software version. We gave another try with that second version, but same result, missing folders and mails, even trying several times the incremental migration, and nothing being registed in logs. Seeing no results, and spended 2 weeks with edbmail support, we ask for a refund since we let them know with even 2 weeks left for the end of warranty, mentioning that there was no results in any of those updates, and we didnt had time for beta testings in production servers, but there was no response from them till now, even trying a second contact trying to get a refund. Fortunatly I found another software called bittitan who is a bit more expensive but a lot more better, and they gave us a trial version to fully test with 2 accounts without any limitations, so we have only bought a pack after be sure that it was working properly. I really, really advise you to rethink before using this software, if your mail content is important or not, because there is a big chance to miss a lot mails, at least, migrating from Exchange 2007 to Offic365, and in case of counting with a refund, you know what you can expect with that warranty time...