Got this installed through an agent of ecowater sitting at Costco. After 3 years, there is failure of tank and to my surprise, Ecowater is putting on to Angelwater and Angel Water saying the tank was supplied by Ecowater so Ecowater will provide replacement. I will also write to Costco to not have Angelwater/ Ecowater guys in their store, searching for customers without any commitment to service and then diluting Costco brand.
Very poor customer service. Disappointed.
ET
ERIC T.
Harcèlement au telephone pour obtenir…
Harcèlement au telephone pour obtenir un rendez-vous, plusieurs fois par semaine
AT
Alex Todd S.
good company with weak sales leads and 7 day work week
could be a good company to work for, but the sales leads are terrible. You will go see homeowners who were convinced in Costco to let the company come out and do a free water test on their refrigerator water. Complete waste of sales rep's time, gas and effort. These people shop at Costco and are expecting something cheap and very inexpensive. There is no base pay with this company and they expect you to be available for leads 7 days a week. Too bad they have such a terrible business model. Brandie is by far the most arrogant, obnoxious person I have ever spoken with
KK
Krishna Kishore K.
Too costly and filter refills are too…
Too costly and filter refills are too costly
DD
Donna D.
RHEEM WATER SOFTENER EXPLODE - BEWARE
the water softener exploded from too much pressure;flooded our house;Rheem would not take responsible; finally Ecowater sent a new unit; was contacted by Amy Reid; she would only email; never took calls; she wanted all the bills for repair;then took all my info with my authorization and sent to Traveler's; got an agent that was so rude
JR
Jim R.
Experienced the water test
Experienced the water test. Did not get the system. Researched the demo and discovered their misleading and deceptive information. I’ll share with others.
AC
Audrey C.
Service client défaillant et délais de livraison anormalement long
Commande passée le 15 décembre 2025 sur le site aeg-traitementdeleau.fr, exploité par l'entreprise EcoWater System France.
Après près d’un mois d’attente pour recevoir ma commande, j’ai eu la mauvaise surprise de constater qu’un seul des deux produits commandés avait été livré.
Le produit manquant a été signalé par mail le 10 janvier, et je n'ai jamais reçu de réponse à ma réclamation.
Le service client est totalement injoignable, aussi bien par mail que par téléphone malgré plusieurs tentatives.
Évidemment, c’est le produit le plus cher qui était manquant.
Ils ont fini par m'envoyer le produit sans jamais répondre à mes multiples mails. Hormis un mail automatique de confirmation de commande, je n'ai reçu absolument aucune communication écrite de leur part, tant à propos de ma commande initiale qu'à propos de ma réclamation.
J'ai finalement pu les avoir une fois au téléphone après de très (trop) nombreux appels, on m'a promis une réponse à mes mails qui n'est finalement jamais venue.
Un conseil, ne commandez jamais sur ce site, les délais sont très longs, et en cas de problème, le service client est absolument déplorable.
NR
N R.
No follow-up contact since…
No follow-up contact since installation. The installation was rushed and unprofessional, leaving scratches on my wood flooring when installing the RO unit. Despite promises of post-installation water quality reviews and support, I've received zero communication once the sale was complete. The unit's WiFi feature doesn't work, and I have no idea who to contact for help. You're coasting on Costco's reputation rather than providing actual customer service. I never would have chosen Ecowater if you weren't sold through Costco.
