EcotricReviews of ecotric.com

We bought 2 ecotric bikes a few years back.. the one had nothing but problems. We would reach out to ecotric, only to be told to send pics/video… time AND time again sending us every part but the part that has the issue.. the motor! Never got any help or any where with them .. I now ride alone… after spending 2000 on 2 bikes. Will NEVER recommend them and have since put a sticker over their name on my bike….

I purchased a charger from this company that did not charge my battery and they refused to help in any way. I was made to jump thru numerous hoops just to get a refund on a $60 charger that didn’t work for my battery for a bike that I spent over $1000 on. No kind of resolution was offered to me when I asked for assistance, I asked if I could send my battery in with the charger to see if it was my battery or charger and my request went unanswered. The customer service was so much better when I purchased the bike but as soon as there is an issue that I need help with I am not treated a as a valued customer in the least. Regret ever purchasing from this company and suggest finding a different vendor who vapes customer service and assisting a customer in need. Horrible experience and I will be very vocal on all of my social media platforms informing the public of my terrible interaction. After spending over $1000 for a bike you would think a company would offer a refund for a $60 charger that I can’t use and tried to return within 24 hours. Completely disappointed and wish I could give a negative score but 1 star is the lowest I am allowed to give. AVOID THIS COMPANY AT ALL COSTS!!!!

Had to help a friend through so many customer service interactions I’ve lost count. Bike broke. Battery broke, twice. Wheel broke. Replacement wheel broke in 3 weeks. And every customer service interaction is like talking to a wall. They don’t listen, don’t fix the problems, and don’t seem to care about any of that.

ECOTRIC HAS ABSOLUTELY NO CUSTOMER SERVICE SUPPORT AND WON'T BACK THEIR PRODUCT. I PURCHASED A ECOTRIC BISON FROM THEM. AT JUST UNDER 18 MONTHS THE BIKE STOPPED IN THE MIDDLE OF A RIDE SHOWING A CODE 30. THEIR TECH TEAM STATED IT WAS A BURNT CONTROLLER AND SENT ME A NEW ONE TO INSTALL MYSELF ALONG WITH A DISPLAY THAT CONNECTS TO IT. AFTER INSTALLING IT I RODE IT FOR 60 MILES AND GOT ANOTHER CODE 30. THIS TIME IT WAS AFTER THE WARRANTY PERIOD AND THE TECH TEAM TOLD ME IT WAS SOMETHING ELSE RESULTING IN THE BURNT CONTROLLER AND IT MUST BE A BAD HUB MOTOR. NOW THEY WON'T WARRANT IT AND AFTER MONTHS OF EXCHANGING EMAILS WITH THEIR CUSTOMER SERVICE TEAM IN CHINA THAT BECAUSE YOU CAN NO LONGER CALL CALIFORNIA'S CENTER THEY ARE DIVESTING THEMSELVES FROM ANY RESPONSIBILITY AND WON'T COVER THE REPAIR. OMG, THEY WILL NOT BE A SUSTAINABLE COMPANY WITH THIS POOR OF SERVICE AND WARRANTY.

EVERYTIME I CALL CUSTOMER SERVICE THEY CLAIM THAT THE SEAGULL FAT -TIRE E-BIKE IS NOT THEIRS! AND THEY NEVER SOLD A SEAGULL FAT TIRE BIKE. I PURCHASED THIS ECOTRIC SEAGULL FAT-TIRE BIKE IN 2017 FROM THERE CALIFORNIA WAREHOUSE. I SENT THEM PICTURES !!EVEN THE ECOTRIC BOX IT CAME iN BUt JOHN FROM ECOTRIC STILL DENIES ITS THEIRS!!!

We have sent 2 emails with no reply to "sorry, we don't allow email addresses in our reviews" our electrical wires melted near gas cans and propane in our garage. They could have both burned us and the entire house down if any sparks would have been in that fire. All the wires are melted together. We purchased insurance since this is our 3rd ebike however we're still under mfg warranty and they don't respond. Id pick a better bike with actual customer "care" and don't park it in your garage near ANY flammables. Booooooo, especially considering the 1300 tag n shipping. Get insurance too bc clearly this company doesn't care. Im not done with my reviews. Every day they don't respond, I'll write a new 1.

I purchased a ecotric 26” fat tire bike. The battery was defective and sparked and ruined my charging cord and battery charging port. I took it back to bike dealership we’re bike was purchased. They reached out as well as myself. Took pictures as requested from ecotric and in the end they said sorry. Been out of warranty for less than 30 days. This battery was put outside of bike shop do to random sparking. Ecotric didn’t even offer to replace at low cost!!! Come to find out this bike is not made in California USA like advertised. They are a China based company which really upset me thinking I was purchasing a USA made product. Don’t buy this bike or any bike from this company.

UPON ORDERING AND RECEIVING 2 ECOTRIC BISON IT BECAME APPARENT THAT AFTER PUTTING ONE TOGETHER IT WAS GOING TO BE TOO LARGE OF A BIKE FOR MY WIFE IN SPITE OF THE FACT WE ARE THE SAME HEIGHT. WITHOUT OPENING THE BOX I CONTACTED ECOTRIC TO RETURN THE UNIT AT WHICH THEY PROMPTLY POINTED OUT THEY WOULD ACCEPT IT AND CHARGE ME $400 TO DO SO AND THAT I WAS BETTER OFF RESELLING IT. OMG,,,, DID I READ THAT RIGHT???? WHEN ATTEMPTING TO CALL THEM AT CUSTOMER SERVICE THEY HAVE DESIGNED THEIR COMPANY CLEARLY AROUND SATURATION OF PROMOTION WITH LITTLE OR NO CONSUMER RELATIONS AS YOU CANNOT, LITERALLY, CANNOT GET THROUGH TO ANYONE ON A PHONE. NEEDLESS TO SAY, MY WIFE ORDERED A RADPOWER.... ECOTRIC WILL NOT STAY IN BUSINESS WITH POOR PR LIKE THIS,,, IT IS TOO COMPETITIVE OF A MARKET TO SURVIVE BS SERVICE