EcoterrabedsReviews of ecoterrabeds.com

Don’t waste your money. After 3 years there’s a massive imprint on one side of our bed. I filed a warranty claim but because it’s a 16th of an inch off of their threshold they refuse to cover our 3 year old mattress. They said when it reaches 1 1/2 inches then it will be covered, but it cannot be slept on as it is causing significant back pain. We have to throw it away and purchase a new mattress. After going on for 2 weeks with customer service via email they have requested a lot of info and images to determine why there’s an imprint, and we complied, one of their agents admitted that the imprint was large and not normal. A new agent tried to say that message was sent to me on mistake and it was meant for someone else. They are lying, and trying to get out of helping us. I said I would settle for a partial refund since it’s only lasted half of its suggested lifespan. They have stopped replying to emails.

Bed sagged after 6 months. Contacted company (customer service). After making us jump through all sorts of hoops (somewhat understandable since this is an expensive item), they won't cover it under warranty unless it's sagging at least 1.5". As it turns out, ours is sagging 1.25", which is incredibly uncomfortable, but that's not sagging enough to be covered. Based on our experience with this company and a very expensive bed is you'll almost certain have a problem with this bed after the 6 month mark. I really don't understand how this company is still in business.

I bought a bed from EcoTerra that turned out to be too soft. I got in touch with them to have it picked up within the trial period time frame. The somebody who was responding was terse, like I was bothering him(or her). I don’t know who that person was as the emails were signed, “The EcoTerra Co”. This is a world where customer service is very important. They fell way short of that.