EcoterrabedsReviews of ecoterrabeds.com

Would give negative stars if I could. I purchased an EcoTerra mattress in part because of the advertised 15-year non-prorated warranty. After the mattress developed a covered manufacturing defect, EcoTerra approved my warranty claim for a replacement. However, after approving the claim, EcoTerra required me to pay more than $600 in shipping costs to receive the replacement mattress. The charge was presented as a variable “custom” shipping fee based on carrier quotes rather than a clearly disclosed, standardized warranty replacement fee. My concern is not that shipping has a cost, but that the warranty does not clearly disclose a fixed fee, cap, or predictable method for determining what a customer may owe to receive a replacement mattress. As carrier quotes changed, so did the amount I was being asked to pay. EcoTerra advertises free shipping on new mattress purchases, yet I was asked to pay over $600 to obtain a warranty replacement for a confirmed product defect. In my experience, this substantially reduced the value of the advertised non-prorated warranty. I spent months communicating with customer service and management and filed complaints with consumer protection agencies seeking clarification and resolution. Although EcoTerra eventually offered to cover a portion of the shipping cost, I was still being asked to pay hundreds of dollars out of pocket to receive the replacement mattress. As a result, I ultimately I could not proceed with the replacement because the remaining shipping cost was too high. Buyers should carefully review the warranty terms and understand that an approved warranty claim may still result in significant out-of-pocket costs before a replacement will be provided. This company has zero ethics or respect for customers- BUYER BEWARE!!!

This is purely a review of false advertising regarding delivery time and poor customer service. I am medically bed bound and have to move due to a mold situation in my home leaving me without a choice but to purchase a new mattress. After alot of research I made the mistake of purchasing the queen hybrid mattress from eco terra its been 3 weeks and no tracking number or updates about my order, per customer service email which was an initial brush off vague obviously auto generated response I sent another email telling them I needed a concrete delivery date or I'm seeking alternate options and was advised they are having supply chain issues with latex and they haven't even began the process of making my mattress. I will just dispute this with my bank due to the lack of honesty and communication from this company.

The mattress was delivered in a torn up box. The bed hurts my back. Hidden in small print 99 .00 return fee. Customer service won’t waive fee-on disability. Uncaring customer service service. I would recommend buying an organic mattress at a company that has free returns. Not happy with this company.

We had ordered an Organic latex pillow for 118 dollars for a Christmas gift. We received a 10 or 20 dollar chemical filled polyester pillow instead. Apparently they suspected that many folks would not notice the fake imposter. The company stated that they would refund our credit card but they failed to so so. Therefore they are a scam company. Do not trust them . Their pillows are already overpriced but to receive a fake latex pillow is a crime and they do not deserve anyone's business. Beware.

Sinking into the bed and waking up with multiple back pains. Firm mattress means sinking mattress. Afraid of what this bed will look and feel like one year from now. They won’t return the mattress after 2 weeks of email exchanges, pics of the bed and waiting for responses. Have no idea who they paid to write positive reviews. Waste of time and money. No more online mattress shopping for me. One expensive lesson. FYI, the mattress doesn’t fully expand after removing it from box and leaves ripples that won’t go away, makes the bed look bad too.

I purchased a pillow from Eco Terra and when it arrived, I noticed it was not the pillow I thought I ordered. Checking my order, I ordered the wrong pillow. I contacted the company and explained that I ordered the wrong pillow and I wanted to exchange the unused pillow I received for the one I originally wanted. They told me their policy was NO RETURNS ON PILLOWS. So, I now have a $120.00 pillow that I have no use for. Is this the right way to treat customers? I don't think so...

scam. this company has very shady practices and will not honor returns. i would never do business with them again.

We bought this mattress as well and within six months my husband said he was getting back pain. We attributed it to everything but the new mattress. Fast forward a few years and my husband and I are in regular ongoing chiropractic care and we both can barely walk. Keep in mind, we're in our forties but we walk hunched over and in pain like we're in our nineties!! My husband started crawling out of bed. We both have pain in the exact same locations. We couldn't figure out what it was until my husband started sleeping on the couch, mainly because he was not able to get out of bed. After a week on the couch, his back pain mysteriously started getting better while mine worsened to the point where I am hunched over even more and can barely stand up straight and walk. That's because I remained sleeping on this crap mattress. I can barely sit and I feel like I will be unable to walk soon. We are in the process of getting this mattress company to honor the warranty and we will be sleeping on sofas and air mattresses until we can find a better mattress. Seems like many people are having these issues. I smell a lawsuit brewing.... Especially if people have bulged disks and can't walk anymore!!! Will never buy from this company and will warn others.