EcosusiReviews of ecosusi.com

The service was excellent. It kept me informed of my tracking and the bag I ordered was delivered without any damage. I love mybg.

I ordered shoes according to the size guide they have on the website. The shoes happen to be a little too small but enough to scratch my heel painfully. I contacted the customer service and they told me to send them back to China, tracked from the UK, at my own expense, then I'll receive a refund. I bought the shoes on a 20% off sale and by the time I received my refund they were likely not going to be on sale anymore, so I'd be paying the expensive tracking postage to China and the extra 20% on the shoes if I wanted a bigger size. Personally this has been my worst online shopping experience, I don't buy shoes often and when I do I try for good quality and fit so this has been quite dissapointing. The expense I'd need to go through to get a size bigger is not worth it in my opinion.

Ten days after receiving my Ecosusi bag as gift, the clip on the shoulder strap broke into pieces. I contacted customer service with photos and a request to replace the strap, or at the very least, the cheap metal clip. It was refused. Cheap product and not warranted by manufacturer. I was forced to buy a new strap and during checkout asked if I wanted to "TIP" the customer service team! Unbelievable.

Commandé malgré plusieurs avis négatif et j ai bien fait! Ravie magnifique produit arrivé très rapidement 10jours, le minimum annoncé. Très bien conditionné je recommande

The service was perfect even if the distance

Very comfortable bootsand a perfectly fitting size. Look exactly as they are in the photographs. Did take some time to arrive but this was expected as it was the festive season. Very happy overall.

I am more than pleased with my order. The shoes fit perfevtly, look amazing and I ve received them with no delay!

The purse was nice but the leather seems cheap.