Ecom VirtueReviews of ecomvirtue.com

These people are total scammers. Their LLC is under a foreign national's name (Hasnain Raza). They are not US resident. Ripped me off of my hard earned money! Please avoid them if you don't want to loose your hard earned money.

Last company I will ever work with. Personally, I think all company that says they want to help others run their business is a ripoff. They get me to purchase a VPS software they sell for $1500 to $ 3,000, so I told them I could find a company myself for cheaper. I started looking, and I found this company AWA, not realizing it was the same company she was trying to sale it to me for $1500-$3000 for way less than price they were trying to sell it for.

**1 Star – My Personal Experience** My experience with Ecom Virtue was extremely disappointing, and based on my personal experience, I cannot recommend their service. I hired Ecom Virtue to assist with reinstating one of my suspended eBay accounts. Before accepting my case and taking payment, I fully explained the history of my account, including that previous appeals had already been made. Despite this, they accepted the project and assured me they could work on my case. Later, I was informed that the account was no longer eligible for a formal appeal because the available appeal process had already been exhausted. In my opinion, this should have been identified before accepting my case and taking payment. Had I been told this from the beginning, I would never have purchased the service. In their response to my review, they mention working on additional eBay accounts as a gesture of goodwill. Those accounts were never the subject of the service I paid for, and they were also not eligible for appeal. Referring to work on those accounts does not address my main concern: that my paid case should have been assessed properly before it was accepted. I was given an action plan that included submitting appeals, contacting eBay by phone where appropriate, preparing supporting documents and invoices, and providing regular progress updates. Several of the promised phone calls never happened. Throughout the project, I repeatedly requested evidence that the agreed work had been completed specifically for my account. I did not receive evidence that allowed me to independently verify this. The screenshots I received were only of emails and did not contain my account details, case ID or any information linking them to my account. The work was also supposed to be carried out through my VPS. I monitored the VPS during the engagement and did not observe activity that matched the work I had been told was being performed. Another concern was transparency. Before purchasing, I believed the team handling my case was based in the United States. I was sent what I believed to be evidence supporting this. Later, I discovered that the work was being handled elsewhere. I have absolutely no issue with companies operating internationally, but I believe customers should receive accurate information about who is providing the service before they decide to purchase. When I asked for additional verification, such as a live video call or other evidence to confirm what I had been told, those requests were never fulfilled despite assurances that they would be. Their public response also refers to a partial refund agreement. My experience was different. Although the possibility of a partial refund was discussed, I did not receive one. Instead, I experienced repeated delays and explanations as to why it could not yet be processed. Their response also states that I used abusive language and attempted to pressure them through reviews. I do not agree with that characterisation. Like any customer, I became frustrated after repeatedly asking for updates and evidence that the agreed work had been completed. I did briefly remove an earlier review after being assured that my concerns would be addressed, because I wanted to give them the opportunity to resolve the matter. When those commitments were not fulfilled, I decided to leave this review reflecting my final experience. To be clear, my review is **not** based on the fact that my eBay account remained suspended. I understood from the beginning that no company can guarantee reinstatement. My dissatisfaction relates to what I consider to be poor communication, promises that were not fulfilled, insufficient evidence of the work carried out, and accepting my case before determining whether the requested service could realistically be provided. This review reflects my personal experience only. I encourage prospective customers to ask for a written assessment confirming that their case is eligible before paying, request regular verifiable evidence linked to their own account, and keep records of all communications throughout the engagement. STAY AWAY PLEASE