ecommerceChrisReviews of ecommercechris.com

Chris and his team has successfully assisted us with reactivating a suspended Amazon account after weeks spent trying to do so on our own. We wholeheartedly recommend him.

Chris saved my bacon by getting 4 months of proceeds from Amazon that no one could explain why they were being held.

I once took my car to an old mechanic named Charles because no one else could figure out what was wrong. Charles listened patiently, took a look under the hood, and then grabbed a spray can. With just a quick spray, the car was running perfectly again. I asked him how much I owed, and the price was way more than I expected. "But all you did was spray something for a few seconds," I said. He smiled and replied, "The spray was free. You’re paying for my knowledge of WHERE to spray." Chris and his team remind me of that mechanic. Their Amazon expertise is invaluable. Not cheap but worth every penny. They know where to spray.

We had an Amazon seller issue that we were unable to resolve for many weeks, with seemingly no solution insight. Then we worked with ecommerceChris and the issue was resolved within the week. their service is reliable, affordable, and just works.

Very knowledgeable and responsive and got the job done.

Leah was awesome to work with and did a great job helping us get re-listed! Chris' team has helped us multiple times with solving issues with our ASIN and we couldn't be more appreciative of their hard work.

We're seller from China. Due to insufficient preparation, our account was deactivated under Section 3 after video verification. After two unsuccessful self-appeals, Amazon provided no explanation for our failures. We were in a helpless situation. After communicating and researching several service providers, we decided to choose Chris's team for account reinstatement support. Throughout the entire process, Chris's team was extremely efficient. All our inquiry were usually responded to within the same day or one business day, with all our questions being answered clearly and thoroughly. Michael and Emily were the main assistants during this process. They were both highly efficient and friendly. Their guidance on the appeal content, compared to what we had written ourselves, taught us that many of our assumptions and understandings of account appeal were incorrect. Furthermore, when improving the appeal content together, we sought to confirm many details, and Michael always responded with efficiency and patience. Emily also provided very detailed guidance and assistance with administrative work and guided us on what to communicate with the US-based AHS rep. Most importantly, they truly know how to escalate, just as they advertised. We received a second verification opportunity shortly after the escalation. Before finding Chris's team, we made many other attempts. When seeking help from Amazon's account manager in China, we were told that it was impossible to save our account. However, Chris's team proved they could turn the impossible into possible. Just as they advertised, being former Amazonians, they know what Amazon wants and how to make Amazon take action. We are very grateful to have found them and made the right choice. Due to various reasons, honestly, what we felt is that Amazon is not particularly friendly to Chinese sellers and there is a difference in treatment. Therefore, we face some additional challenges and difficulties that sellers from other countries do not. Just finding service providers in other countries to cooperate with is a challenging process due to language differences and information gaps. And throughout the process, we had to make extra efforts to help Chris's team understand our situation because of the language barrier. This added another layer of complexity to an already difficult situation. However, it has been proven that the difference in nationality and language does not hinder Chris's team from providing efficient support. For those still searching, trust me, you've found the right team to work with.

I am very happy with my experience at e-commerceChris. I had a product I had been selling for 10 years and 800 reviews, and all of a sudden, Amazon decided to take it down for noncompliant FDA language on the product and listing, of course, right after sending the entire shipment into FBA. I talked to 2 other attorneys who didn't even try and just wrote the case off. Leah McHugh is a true expert, and it took her 15 minutes to realize Amazon had miscategorized the product, and I could have that language on the product. 5 months later and, after escalating through seemingly 8 levels of Amazon departmental red tape, form letter responses & tail chasing cluster forn... time wastes. I'm grateful Leah had the fortitude to see it through because we finally won! Finally, the good guys win! :)