EcolabReviews of ecolab.com

My company purchased abou $900 worth of dishwashing products from Ecolab and promptly paid the invoice. Many months later, I started getting past due invoices. 4 different times over the next 3 years had to deal with this clueless co, each time providing all payment information, including emailed cancelled check images.

Poor management of sites, clearly not doing what they promised to keep sites pest free. I have seen Rats running around during the day and all bait boxes are empty, full of cobwebs and not tied down. Just visit M&S and McDonald's site in Twerton! Rat burrows and rats everywhere. This review will stay as 1 stat until the situation has improved. I will monitor the site monthly.

Absolute WORST company to deal with. They love to cash our checks but never apply them to our account and a month later you're getting calls from collections because their AR department is absolutely USELESS. No matter how many times you call and provide them proof of cleared checks they'll say they didn't receive it.

The Ecolab account team, including management in Houston is the absolute worst. They don't return phone calls and it always takes repeated phone calls and escalations to get anything done. On top of that, they are rude. The absolute worst!

Worst dishwasher company on earth let's make a dishwasher that's drains ALL THE WATER FOR A TOOTHPICK OR SMALL PIECE OF LETTUCE idc anymore company's need to face consequences remove the es 200 from stock find a new engineer and quit thinking you are a good company

Ecolab territory managers lack organisation and seem overly laid-back. It's been over three weeks, and we're still struggling to obtain our chemicals. Frankly, I believe a six-year-old could manage this position better than this. Sad to see that big company like Ecolab, going down like this. Time to wake up CEO.

Had been a customer for 25 years but the last year we had no rep for our territory which was part of the contract .They use to come every month to service the 25 year old machine now its only if I call and then its when they have a rep to come out. In 2024 they started a minimum product purchase of 200.00 /per month along with the rental fee of 147.00/month. I am a small restaurant and can not do that You decide for yourself if you want to be one of their customers.!!!!

Poor communication. Ghosting. Rep and corporate is not responsive to the multiple people from my org trying to reach out to them. I cannot get ahold of them to get training information after my company purchased the training. Cannot get ahold of them to get the refund due to not responding or allowing people from my company to begin training.