D K.
We had problems with Ecolab’s dishwasher
We had problems with Ecolab’s dishwasher from the very first day it was installed. During approximately three years of paid rental service, the machine malfunctioned almost every week. On some days, technicians had to visit two or three times, yet Ecolab never properly identified or permanently repaired the problem, nor did they replace the unreliable machine. At one point, a technician did not have the proper part and asked us for aluminum foil from our own kitchen to use as a temporary fix inside the machine. We were also discouraged from contacting them on weekends because of technicians’ family events or personal commitments. I respect employees’ personal time, but restaurants operate on weekends and we were paying monthly for equipment and service. Even one of Ecolab’s own representatives/technicians acknowledged that the situation was not right and understood our position. Instead of providing a proper repair or replacement, Ecolab suddenly gave us 30 days’ notice that it was terminating the rental. The original termination notice even named a completely different restaurant. After I submitted a detailed formal complaint, the manager sent only a generic apology and the same notice with the business name corrected. He did not answer why the machine was never properly fixed, what would happen to our unused chemicals, when billing would stop, or whether any resolution would be offered. The machine has now been removed, but the manager has still not responded to my follow-up emails or text messages. There has been no meaningful explanation, resolution, or written confirmation regarding the remaining chemicals and final charges. After three years of recurring equipment failures, ineffective repairs, poor communication, and monthly payments, this is how Ecolab chose to end the relationship. This entire experience has been extremely disappointing and unprofessional. I cannot recommend Ecolab to other restaurant owners.