EcoEncloseReviews of ecoenclose.com

This is my first time ever leaving a review for a company, but I felt it was necessary to share my experience with EcoEnclose. Unfortunately, my experience has been extremely disappointing. The last order packaging I ordered simply does not stick properly, which defeats the entire purpose when you're trying to ship products to customers. On top of that, every single order I placed arrived late. In one case, they even completely forgot to process my order. As a business owner, reliable packaging and shipping timelines are critical, and this company failed on both fronts. Very frustrating experience. I would strongly recommend looking elsewhere if you need dependable packaging for your business.

Really wanted to stick with this company given their mission and some of their products are good- e.g. paper "bubble" wrap alternative and paper tape. However, my problem with the company came when I attempted to move my packaging supplies to them from Uline in order to 'green' my shipping materials. I ordered a very simple box in the same dimensions that I have always ordered with Uline. The EcoEnclose boxes are so flimsy that they tear at all four corners of the top piece when folding shut which makes every order look bad and the integrity of the packaging is shot. When I contacted customer service with my issue they suggested that my cardboard boxes had expired. Besides the ridiculous notion that cardboard can 'expire,' I responded that the boxes are stored indoors in a climate controlled space and they were within one year of purchase. Their response was: may we help you place another order for boxes that better meet your needs? No offer of even a partial refund.

I spent a lot of time creating packages to be produced by this company. I was so excited to see my samples, which I paid for only to have them finally arrive as a bunch of blank, cheap cardboard boxes. I feel robbed of my time and money.

Unfortunately, I'm very disappointed with my recent purchase. Up until then, I was very satisfied with EcoEnclose. This time, I tried to reorder the same boxes I've been ordering for my business for years, but their website changed and I was confused by the new ordering process. Coupled with that, I tried to hit the "reorder" button, which would have simplified things, but for whatever reason it wasn't working to import my previous orders. Long story short, I ordered the wrong material which was 23B strength instead of what I was ordering in the past - I'm not exactly sure what the previous strength was as this is a new feature when ordering. I received the new boxes and discovered the quality is no where near the quality of the previous boxes. These look horribly cheap and don't even line up properly when closing them. I spoke with someone at customer service who let me know it was my error and she could do nothing to assist me. Since I'm unable to return them and they are far below the standards I keep for my business I will be discarding them in the recycling bin. I take ownership that it was my fault for being confused with the new layout, but the inferior quality of these boxes is on EcoEnclose.